After-sales Service Manager
常州市国际交流中心
- 公司规模：少于50人
- 公司性质：事业单位
- 公司行业：政府/公共事业
职位信息
- 发布日期：2017-08-12
- 工作地点：常州
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：1.5-2万/月
- 职位类别：售前/售后技术支持经理
职位描述
职位描述：
Responsibility：
1. Provide leadership and develop strategic plan to service department according to company strategy deployment, and continuously improve after-sales service system to satisfy both internal and external customers;
2. Manage the warranty handling process according to company procedure; coordinate internal technical and application support, lead customer complaint solving process and increase customer satisfaction, establish good communication relationship with customers;
3. Manage and plan workload of service team to optimize manpower utilization, supervision and support service team, make department training plan to enhance employee service skills;
4. Lead to develop and update maintenance work instruction and troubleshooting sheet, develop annual training plan for distributors and major customers;
5. Cooperate with sales and application team, completely implement on-field teardown repair and reset up, collect and follow up customer feedback after service;
6. Own KPIs of after sales service team, submit weekly and monthly report, and CMs for those missed KPIs;
7. Develop and implement procedures to ensure Lean Work Flow processes throughout the after sales service team;
8. Evaluate customer's repair and service requirements which out of warranty term, prepare quotation and conduct on-field service;
9. Take part in daily ad-hoc technical problem solving and troubleshooting;
10. Other duties as assigned.
Qualifications:
1. Bachelors Degree in mechanical engineering;
2. Minimum 3 years service management experience in mechanical field;
3. Business mindset and customer oriented with good planning and analytical skills;
4. Strong communication skill is essential. Be able to work with all level of people internally and externally;
5. Strong problem solving skills, be able to work with professional confidence and a high degree of independence;
6. Team player, with entrepreneurial spirit and willing to work outside normal working hours;
7. Coach subordinates;
8. Fluent spoken and written English and Chinese are required.
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Responsibility：
1. Provide leadership and develop strategic plan to service department according to company strategy deployment, and continuously improve after-sales service system to satisfy both internal and external customers;
2. Manage the warranty handling process according to company procedure; coordinate internal technical and application support, lead customer complaint solving process and increase customer satisfaction, establish good communication relationship with customers;
3. Manage and plan workload of service team to optimize manpower utilization, supervision and support service team, make department training plan to enhance employee service skills;
4. Lead to develop and update maintenance work instruction and troubleshooting sheet, develop annual training plan for distributors and major customers;
5. Cooperate with sales and application team, completely implement on-field teardown repair and reset up, collect and follow up customer feedback after service;
6. Own KPIs of after sales service team, submit weekly and monthly report, and CMs for those missed KPIs;
7. Develop and implement procedures to ensure Lean Work Flow processes throughout the after sales service team;
8. Evaluate customer's repair and service requirements which out of warranty term, prepare quotation and conduct on-field service;
9. Take part in daily ad-hoc technical problem solving and troubleshooting;
10. Other duties as assigned.
Qualifications:
1. Bachelors Degree in mechanical engineering;
2. Minimum 3 years service management experience in mechanical field;
3. Business mindset and customer oriented with good planning and analytical skills;
4. Strong communication skill is essential. Be able to work with all level of people internally and externally;
5. Strong problem solving skills, be able to work with professional confidence and a high degree of independence;
6. Team player, with entrepreneurial spirit and willing to work outside normal working hours;
7. Coach subordinates;
8. Fluent spoken and written English and Chinese are required.
职能类别： 售前/售后技术支持经理
公司介绍
常州市国际交流中心（常州市对外友好服务中心）隶属于常州市外事办公室，除了专业提供各语种翻译、出国商务、雇员派遣、人事代理等服务外，现与德国曼宁全球人力资源公司联手协作，结合国际化专业化的操作模式，整合拓展本身现有的资源信息与渠道，开展中高端及海外人才的招聘引进工作。推进常州的人才集聚工程，为有高素质人才需求的用人单位与中高端及海外人才之间搭建合作桥梁，提供专业服务，有需求的单位要觅中高级人才，中高级人才想找适合自已的岗位，请放心交给我们来办吧！
官方网站：http://www.czfesco-mg.com
中高端职位申请发送简历至：hr@czfesco.com.cn
联系电话：0519-86679905、86679910
官方网站：http://www.czfesco-mg.com
中高端职位申请发送简历至：hr@czfesco.com.cn
联系电话：0519-86679905、86679910
联系方式
- Email：hr@czfesco.com.cn
- 公司地址：上班地址：常州市