Customer Management 客户技术支持-油发动机制造商 (职位编号：GC-1711)
上海优锐人才资源服务有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：中介服务
职位信息
- 发布日期：2017-08-10
- 工作地点：上海-浦东新区
- 招聘人数：若干人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：2-2.5万/月
- 职位类别：汽车设计工程师
职位描述
职位描述：
Responsibilities:
Support Market Segment in sales activity, regarding technical and not commercial aspects and proposal of best solutions for customer needs
Ensure full comprehension of customer not commercial needs, translating them in PR (Product Requests), when it is the case and in clear product specifications
Act as Group technical Interface with the customer during the product lifecycle (e.g. working with customer to ensure timely design freeze, application sign off, master engine sign off, …), collecting issues to be discussed / solved with platform team, driving priorities and ensuring client satisfaction
Agree and manage the program planning with the customer (in terms of RASIC and program tracking), identifying weak signals of issues at customer end and report internally to plan countermeasures
Track client requests status with the platform team (e.g. open PRs, overdue PRs, …) pushing for deadlines and timely completion of platform evaluations
Support platform / program profitability with a focus on its customers (e.g. customer satisfaction based on needs fulfillment, product modifications, …)
Collect client feedback about product and development process and provide it to Group organization (e.g. marketing, …)
Sponsor pivot products and support the dealer (ad-hoc) for the configuration of best pivot solutions for client needs Ensure full comprehension of regional customer not commercial needs, translating them in PRs and in clear product specifications for customized product development (when pivot products does not fulfill their needs)
Cooperate with regional late customization teams (Product Engineering) to address fitting needs of local clients with regional late engineering capabilities based on DoA defined (to be implemented)
Participate to platform teams either directly or through the Customer Management central function, to represent regional customers and programs, and to ensure customer satisfaction and timely program execution
Requirements:
Have a technical education and experience on direct contact with customers.
Fluent English is mandatory
Previous experience with European or world-wide company are appreciated
Travel a lot in SEA region, e.g. Singapore, Malaysia etc.
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Responsibilities:
Support Market Segment in sales activity, regarding technical and not commercial aspects and proposal of best solutions for customer needs
Ensure full comprehension of customer not commercial needs, translating them in PR (Product Requests), when it is the case and in clear product specifications
Act as Group technical Interface with the customer during the product lifecycle (e.g. working with customer to ensure timely design freeze, application sign off, master engine sign off, …), collecting issues to be discussed / solved with platform team, driving priorities and ensuring client satisfaction
Agree and manage the program planning with the customer (in terms of RASIC and program tracking), identifying weak signals of issues at customer end and report internally to plan countermeasures
Track client requests status with the platform team (e.g. open PRs, overdue PRs, …) pushing for deadlines and timely completion of platform evaluations
Support platform / program profitability with a focus on its customers (e.g. customer satisfaction based on needs fulfillment, product modifications, …)
Collect client feedback about product and development process and provide it to Group organization (e.g. marketing, …)
Sponsor pivot products and support the dealer (ad-hoc) for the configuration of best pivot solutions for client needs Ensure full comprehension of regional customer not commercial needs, translating them in PRs and in clear product specifications for customized product development (when pivot products does not fulfill their needs)
Cooperate with regional late customization teams (Product Engineering) to address fitting needs of local clients with regional late engineering capabilities based on DoA defined (to be implemented)
Participate to platform teams either directly or through the Customer Management central function, to represent regional customers and programs, and to ensure customer satisfaction and timely program execution
Requirements:
Have a technical education and experience on direct contact with customers.
Fluent English is mandatory
Previous experience with European or world-wide company are appreciated
Travel a lot in SEA region, e.g. Singapore, Malaysia etc.
职能类别： 汽车设计工程师
公司介绍
Acutalent HR Consulting Co., Ltd. is an executive search firm focusing on searching for middle to senior management positions for our European, American, and Japanese multinational company clients. Meanwhile, we provide career development plans to mid and above level customers in Acutalent’s talent pool.
Our Values: Faith Efficiency Professionalism
Core Competency:
- Comprehension of industries we served and positions we hunted
- Accessibility to assorted talent pool
- Recognition and Acceptance by talents
- Capability to match company and talent needs
@优锐人才 weibo.com/acutalent
Our Values: Faith Efficiency Professionalism
Core Competency:
- Comprehension of industries we served and positions we hunted
- Accessibility to assorted talent pool
- Recognition and Acceptance by talents
- Capability to match company and talent needs
@优锐人才 weibo.com/acutalent
联系方式
- 公司地址：上班地址：浦东