Service Manager 服务经理
上海自仪泰雷兹交通自动化系统有限公司
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：计算机软件 仪器仪表/工业自动化
职位信息
- 发布日期：2017-08-02
- 工作地点：上海
- 招聘人数：2人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：普通话 精通 英语 熟练
- 职位月薪：2-2.5万/月
- 职位类别：售前/售后技术支持经理
职位描述
职位描述：
KEY RESPONSIBILITIES
- Customer O&M Training (before revenue service)
- Delivery Simulators and Special Tools to Customer.
- Delivery Operations and Maintenance Manuals before revenue service, and support Customer in developing their rule book(s)
- Ensure Operations and Maintenance Training Commitments are met before revenue Service and to superior standard
- Post-Revenue Support:
- Take over Projects from Project team when Warranty starts, including budget (assigned by Senior Management), hardware issues, punch list items, etc.
- Interface to Customer for Post-Revenue Issues (Operations and Maintenance), etc.
- Ensuring formal warranty commitments (Level 1,2,3) are met, through proper resource (people and tools) planning
- Management of Site Engineers assigned to Maintenance (via Maintenance Manager(s), who is a direct report)
- Spares planning, including optimization between projects and cities
- Ensuring local team carry out timely diagnosis and/or repair of failed parts, and transfer to RMA process with full failure report where necessary.
- RMA management (with Procurement team)
- Ensure proper Configuration Management system is in place after receiving from Project team, with CM snapshot.
- Supporting procurement in dealing with suppliers where persistent issues are observed.
- Look for Maintenance Process improvements, tool updates, etc., and drive through to realisation.
- Develop new “Service” for ongoing Customer support, training, maintenance overhauls, spare parts provision, obsolescence management, etc., outside of normal Projects.
- Note: This is a key business direction that needs to be grown.
COMPETENCY REQUIREMENT
- Experienced Project Manager with > 3 years experience as direct Customer interface on Signalling/Metro Projects.
- Good working level English and strong communication skills for dealing with Customer Senior Management.
- Strong Resource Management capabilities across multiple sites & cities.
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KEY RESPONSIBILITIES
- Customer O&M Training (before revenue service)
- Delivery Simulators and Special Tools to Customer.
- Delivery Operations and Maintenance Manuals before revenue service, and support Customer in developing their rule book(s)
- Ensure Operations and Maintenance Training Commitments are met before revenue Service and to superior standard
- Post-Revenue Support:
- Take over Projects from Project team when Warranty starts, including budget (assigned by Senior Management), hardware issues, punch list items, etc.
- Interface to Customer for Post-Revenue Issues (Operations and Maintenance), etc.
- Ensuring formal warranty commitments (Level 1,2,3) are met, through proper resource (people and tools) planning
- Management of Site Engineers assigned to Maintenance (via Maintenance Manager(s), who is a direct report)
- Spares planning, including optimization between projects and cities
- Ensuring local team carry out timely diagnosis and/or repair of failed parts, and transfer to RMA process with full failure report where necessary.
- RMA management (with Procurement team)
- Ensure proper Configuration Management system is in place after receiving from Project team, with CM snapshot.
- Supporting procurement in dealing with suppliers where persistent issues are observed.
- Look for Maintenance Process improvements, tool updates, etc., and drive through to realisation.
- Develop new “Service” for ongoing Customer support, training, maintenance overhauls, spare parts provision, obsolescence management, etc., outside of normal Projects.
- Note: This is a key business direction that needs to be grown.
COMPETENCY REQUIREMENT
- Experienced Project Manager with > 3 years experience as direct Customer interface on Signalling/Metro Projects.
- Good working level English and strong communication skills for dealing with Customer Senior Management.
- Strong Resource Management capabilities across multiple sites & cities.
职能类别： 售前/售后技术支持经理
关键字： Service Manager 服务经理
公司介绍
上海电气泰雷兹交通自动化系统有限公司由上海电气集团和泰雷兹集团共同投资组建，是专注于城轨列控系统的中方控股高新技术企业。
公司传承了全球领先的SelTrac？ CBTC信号系统，同时提供自主创新的信号解决方案，服务地铁、现代有轨电车、市域快轨和单轨等各种制式的城市轨道交通系统。
我们提供的SelTrac？ CBTC信号系统已应用在伦敦、纽约、新加坡、首尔、迪拜、香港等城市2600公里的线路上，同时创造了30多年“零”安全事故的傲人纪录。在中国，SelTrac？ CBTC正在为上海、北京、武汉、广州等10多个城市的20多条地铁线路保驾护航，总里程1082公里，已开通运营630公里，每天为地铁近千万乘客的安全出行提供便利。公司还关注全生命周期服务，在业内率先提供信号系统的代维服务。
自仪泰雷兹总部位于上海，在北京、广州、武汉、南京、南昌、合肥、深圳、石家庄、青岛、宁波和济南等地设有项目部和分公司。
公司始终秉承“安全第一，客户至上，以人为本，正直为纲，创新驱动，表现卓越”的理念，为中国城市轨道交通提供最先进可靠的自动列车控制系统！
请将中英文简历投递至
tst.hr@thalessaic.com.cn
公司传承了全球领先的SelTrac？ CBTC信号系统，同时提供自主创新的信号解决方案，服务地铁、现代有轨电车、市域快轨和单轨等各种制式的城市轨道交通系统。
我们提供的SelTrac？ CBTC信号系统已应用在伦敦、纽约、新加坡、首尔、迪拜、香港等城市2600公里的线路上，同时创造了30多年“零”安全事故的傲人纪录。在中国，SelTrac？ CBTC正在为上海、北京、武汉、广州等10多个城市的20多条地铁线路保驾护航，总里程1082公里，已开通运营630公里，每天为地铁近千万乘客的安全出行提供便利。公司还关注全生命周期服务，在业内率先提供信号系统的代维服务。
自仪泰雷兹总部位于上海，在北京、广州、武汉、南京、南昌、合肥、深圳、石家庄、青岛、宁波和济南等地设有项目部和分公司。
公司始终秉承“安全第一，客户至上，以人为本，正直为纲，创新驱动，表现卓越”的理念，为中国城市轨道交通提供最先进可靠的自动列车控制系统！
请将中英文简历投递至
tst.hr@thalessaic.com.cn
联系方式
- Email：tst.hr@thalessaic.com.cn
- 公司地址：上班地址：上海浦东金海路1000号金领之都28幢