南京招聘

职位描述：
Department 部门: Service department 服务部
Job title 职位: Deputy Service Manager
Superior position主管: Service Manager 服务经理
Duties and responsibilities职责和责任:
1. Build up an efficient, customer oriented Helpdesk team: resourceful, structured, strong, quick response.
建立一个高效的，以客户为导向的帮助台团队： 资源丰富，结构清晰，组织强健，反应迅速。
2. Cross department coordination, cooperation regarding customer issues.
跨部门协调，协作处理客户的问题。
3. Handle customer complaint properly, and engage with the customer to build mutual trust.
妥善处理客户投诉，与客户建立互信。
4. Work together with service manager to achieve yearly service KPI.
与服务经理共同，实现服务部年度业绩指标。
5. Spare Parts related, work together with spare parts team to setup selling strategy to achieve targets according to machine volume development.
备件相关，与备件团队共同，根据装机量和生产量设定销售策略，实现目标。
6. Remote service improvement.
远程服务改善。
7. Tools management.
工具管理。
8. On behave of service manager to run department in case service manager absence.
在服务经理缺席的情况下运作部门。
9. Make and execute service engineer team development plan, and annual goal setup and evaluation.
制定和执行服务工程师团队发展计划，年度目标设定和评估。
10. Continuous improvement of service platform.
持续改进服务平台。
11. Accomplish other tasks assigned by service manager.
完成服务经理分配的其他任务。
Requirements任职要求:
1. Bachelor degree above majored mechanical, mechatronics, automation related.
本科以上学历，机械，机电一体化，自动化相关专业。
2. 5 years or above experience in machinery, and 2 years above management. Multinational company experience will be a plus.
5年以上机械经验，2年以上跨国公司管理经验更佳。
3. High accountability to face customers.
高度责任心去面对客户。
4. Structured, self-driven, analytical and motivated.
有组织能力，自我激励，善于分析和有上进心。
5. Able to think out of box for problem solving.
善于协调组织资源解决问题。
6. Able to travel extensively to customer.
愿意长期出差。 举报 分享

我们是“AAA”级企业，公司秉承“科技领先、服务市场、诚信待人、追求完美”的宗旨，以丰富的行业经验、良好的信誉、一流的服务，带给客户完善独特的服务。