南京招聘

职位描述：
COMPANY
Bansard international is a growing logistics and freight forwarding company, with more than 50 years of experience. We provide our clients with a full range of services: sea freight, air freight, trucking customs services, e-commerce logistics…from and to all destinations, with a focus in Asia, Europe, North Africa and USA. To know more about the company, you can visit www.bansard.com.

JOB DESCRIPTION
？ Bansard International is hiring for the position of Operation Control Tower to join our Regional office in Shanghai;
？ On this position you will play a key role in our organization, acting as the main contact/source for transport planning, communication and information flow between shippers, customer service teams in China and overseas Key Account Managers;
？ You will also maintain the relationship with local shippers in order to ensure the end to end customers satisfaction and grow our prepaid business SEA & AIR;
？ Finally, you will train and your team and shippers on the latest freight forwarding digital tools that the company is developing.

TASKS & RESPONSIBILITIES
？ Act as a single point of contact for all transportation operations in scope;
？ Manage and coordinate first level escalations with the customer and/or internally;
？ Support improvement and implementation of new processes;
？ Develop and maintain local shipper's relationship and acquire new prepaid business;
？ Participate in the elaboration of SOPs and train the customer service teams;
？ Take appropriate corrective action and/or notify relevant person and office to prevent a re-occurrence of customer complaint;
？ Ensure that all local required processes are completed within deadlines;
？ Monitor the operational performance and oversee the performance of the involved teams. Guide business operations in the matter of customer expectations, internal guidelines and KPI.

SKILLS & EXPERIENCE
？ Minimum 7-8 years of logistics in a customer service managing position, within an International Freight Forwarding/Transportation industry;
？ Proficiency in WiseCloud (Cargowise) Transport Management System;
？ Ability to converse in English fluently;
？ Ability to work autonomously;
？ An interest in how technology can drive change within the industry. 举报 分享

我们是成立于1963年的一家法国国际货运公司，总部位于法国巴黎，距今发展已有50多年历史。作为法国十大空运代理公司之一，我们目前拥有全球员工人数将近700人。分公司分布于法国、澳大利亚、比利时、孟加拉国、柬埔寨、中国、印度、以色列、墨西哥、摩洛哥、缅甸、巴基斯坦、新加坡、西班牙，突尼斯，美国和越南共17个国家。同时，我司的代理机构遍布全球117个国家230个地点。我司长期致力于为国际贸易与物流，特别是电子产品、服饰、奢侈品及工业产品等行业中提供定制化的货运服务和解决方案。2004年在上海设立了利斯国际货运代理（上海）有限公司之后,利斯国际作为Bansard International 的全球代理, 不断在中国发展业务，先后在广州、香港、天津、青岛、宁波、深圳、厦门、南京等地设立了办事机构，不断地扩大着在中国及亚洲范围的业务版图。