南京招聘

职位描述：
Job Title : Premier Service Manager
Department : Client Service Group
Reports to : Team Leader Central & Premier Service CSG
Location : Shanghai
Terms : Local Permanent

Scope of Role:
? To deliver simply first class service and advice to Wholesale Banking clients and internal Partners in all enquiries, problems, conflict resolution and other service-related issues.
? To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues. Identify opportunities and deliver the Bank’s services.
? Builds relationships and report with key clients at the transactional/operational level.

Key Responsibilities/Challenges:
? Proactively anticipates clients needs and takes action
? Use clear and appropriate communication skills and face to face interaction
? Makes proactive calls and visits to clients to improve utilization of facilities, increase transaction volume, up/cross sell products and service and identify opportunities for channels and business referrals
? Engage RMs, Product and Operations Partners for inpurt to client service issues, plans and reviews
? Timely and appropriate response
? Coordinates and leverages client and bank global network to deliver an effective solution
? Balance Client needs and workload
? Identifies and communicates work plan and escalates potential issues
? Works independently, taking ownership of issues and escalates as required to appropriate party
? Complies with laid out policies and procedures, maintains the Bank’s reputation.

Qualifications & Skills
? BA degree
? 3-4 years experience of Customer Service in Bank is more preferable
? Experience in Trade products is more preferable
? Fluent English in both spoken and written skills 举报 分享

  
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