客服代表/Customer Service Representative
旗锋国际货运（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-07-21
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 学历要求：大专
- 职位月薪：4.5-6千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Specific Position Responsibilities:
1. Input and update the cargo tracker system as per the requirement from different agents in the network.
2. Ensure all data in the system is 100% accurate and timeline compliance. Ensure the SOP from various clients is 100% compliant with.
3. Follow up the Routing Order from overseas agent, contact with the local suppliers and feedback to the cargo status to the agent in time.
4. Collect the booking for R/O shipment and transfer it with the requirement from shipper to Operation Department accordingly. Ensure the cargo is well planned and properly forecasted.
5. Follow up the free hand shipment independently and support sales team for rate inquiry, cargo follow up & cargo tracing, etc.
6. Effectively react to ad-hoc situation and address to the practical problem with no delays.
7. Other work assigned by the leader.
Requirements:
1. Fresh graduate will be accepted; 3-5 years experience in freight forwarding industry is strongly preferred.
2. Good manner, good sense of customer service is a must & rich in freight forwarding knowledge will be an advantage.
3. Implanted awareness of importance of SOP. Capable of using SOP as an efficient tool to deliver the desired customer service result. Always target at 100% SOP compliance.
4. Positive can-do attitude, sleeve-up working style and excellent team spirit.
5. Always secure Ensign Interest in Front Line, realize personal growth and contribute to Organization growth.
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Specific Position Responsibilities:
1. Input and update the cargo tracker system as per the requirement from different agents in the network.
2. Ensure all data in the system is 100% accurate and timeline compliance. Ensure the SOP from various clients is 100% compliant with.
3. Follow up the Routing Order from overseas agent, contact with the local suppliers and feedback to the cargo status to the agent in time.
4. Collect the booking for R/O shipment and transfer it with the requirement from shipper to Operation Department accordingly. Ensure the cargo is well planned and properly forecasted.
5. Follow up the free hand shipment independently and support sales team for rate inquiry, cargo follow up & cargo tracing, etc.
6. Effectively react to ad-hoc situation and address to the practical problem with no delays.
7. Other work assigned by the leader.
Requirements:
1. Fresh graduate will be accepted; 3-5 years experience in freight forwarding industry is strongly preferred.
2. Good manner, good sense of customer service is a must & rich in freight forwarding knowledge will be an advantage.
3. Implanted awareness of importance of SOP. Capable of using SOP as an efficient tool to deliver the desired customer service result. Always target at 100% SOP compliance.
4. Positive can-do attitude, sleeve-up working style and excellent team spirit.
5. Always secure Ensign Interest in Front Line, realize personal growth and contribute to Organization growth.
职能类别： 客服专员/助理
公司介绍
Ensign Freight (Shanghai) Limited is member of the Ensign Group, with a
Hong Kong based headquarter. Ensign is an international freight forwarder with offices in the main ports in China. Ensign is focused on the international market, providing quality and services which constantly meets customers needs and expectations. Ensign is specialized in intercontinental air and sea freight, domestic transport, logistic projects and customer made solutions.
We offer competitive compensation, good employee benefits and opportunities for trainings.
If you are interested and highly motivated, please send your resume in English and Chinese to hr@ensign.com.cn
Hong Kong based headquarter. Ensign is an international freight forwarder with offices in the main ports in China. Ensign is focused on the international market, providing quality and services which constantly meets customers needs and expectations. Ensign is specialized in intercontinental air and sea freight, domestic transport, logistic projects and customer made solutions.
We offer competitive compensation, good employee benefits and opportunities for trainings.
If you are interested and highly motivated, please send your resume in English and Chinese to hr@ensign.com.cn
联系方式
- Email：hr@ensign.com.cn
- 公司地址：地址：span和平路3001号鸿隆世纪广场A座16F