南京招聘

职位描述：
JOB DESCRIPTION
? Day to day client management for bank and Non-Bank Financial Institution clients
? To ensure easy accessibility of customer’s service needs through effective call management system
? Be able to identify client needs and resolve customer’s inquiries/escalations on related products including: Cash, Trade and Internet Banking.
? Respond to Clients’ e-mails, phone call and voicemails in a timely and professional manner
? Proactively communicate with Clients or business partners (Business coverages and overseas suppliers) on issues and obtain/present solutions to issues.
? Maintain all enquires in investigation tracking system on daily/timely basis
? Continually evaluate day to day activities for process improvement opportunities
? To interpret & analyze customer’s inquiry behavior and propose process improvement

REQUIREMENTS
? University graduate with over 5-10 years working experience or Master Degree with over 3-5 years working experience is preferable.
? Quick learner; comfortable with and able to manage in complex systems environment and associated development process
? Must be detail oriented and multi-tasking skills required
? Possess adequate knowledge in banking products/practice
? Energetic and be able to work under pressure
? Great people skills with good communication and well-organized
? Proficient in Oral/Written English and computer systems
? Smart thinking and fast to deliver a satisfactory result
? Have a strong sense of responsibility and commitment to teamwork
? Sound knowledge of SWIFT message and UCP600, and the experience of International Wire processing are preferable. 举报 分享

About Citi China
Citi first established an office in China in May 1902, in Shanghai. On 2nd April, 2007, Citibank (China) Co., Ltd. was officially launched as one of the first foreign banks locally incorporated in China. On 23rd April, 2007, Citibank (China) Co., Ltd. became one of the first foreign banks to offer RMB services to Chinese residents.
Citi currently has branches and sub-branches in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chengdu, Chongqing, Hangzhou, Nanjing, Guiyang, Wuxi, Changsha and Dalian, operating and offering corporate banking business as well as consumer banking business.
关于花旗中国

花旗在中国的历史可追溯至一九零二年五月。2007年4月2日，作为首批成功转制本地法人银行的外资银行，花旗银行（中国）有限公司正式成立。2007年4月23日，花旗银行（中国）有限公司成为首批正式对中国境内公民开展人民币业务的外资银行之一。

目前，花旗银行（中国）分别在北京、上海、广州、深圳、天津、成都、重庆、杭州、南京、贵阳、无锡、长沙和大连设有分支行,开展企业银行业务和零售银行业务。

Our business is expanding rapidly and we are looking for highly qualified, ambitious individuals wishing to progress to the highest levels of their personal career development in Citibank.
We provide challenging and rewarding career opportunities with the vacancy:

The successful candidate will be provided with superior career development opportunities and a competitive remuneration package. If you are interested in being considered for the position please send your CV ( in English & Chinese) to us.
严正声明:
花旗银行（中国）有限公司（包括其任何分支机构，以下简称“花旗银行”）在招聘过程中不会向任何应聘者收取报名费、中介费或手续费等任何费用，亦从未授权任何代理机构或个人代表花旗银行收取该等费用；
应聘者如遇到冒用花旗银行发布的招聘信息，或对招聘信息有任何疑问，请通过查询花旗银行英文招聘网站**********************/careersection/2/jobsearch.ftl?lang=en或中文招聘网站**********************/careersection/2/jobsearch.ftl?lang=zh-CN 进行核对确认；花旗银行在此提醒各求职者在查阅招聘信息时注意辨别真伪，谨防上当受骗；对于非花旗银行发布招聘信息所导致的任何后果，花旗银行将不予承担任何责任；
对于未经花旗银行正式授权而以花旗银行的名义发布虚假招聘信息的任何机构及个人，花旗银行将保留追究其法律责任的权利。