南京招聘

Role (Position) WKC –应收账款专员
Reports to 营运资本主管, 应收账款经理
Location Maersk Global Service Center(Chengdu) Ltd.
Department Finance & Accounting Process
Purpose (Objective) WKC 应收专员负责管理和收取未解决的客户帐户款项，同时提供最高质量的客户服务。应收专员将通过规律的客户电话沟通来确保客户的及时付款。并且解决任何由客户提出的争议和疑问。
WKC 应收专员将参与解决问题, 旨在积极发现那些可能抑制客户支付问题的解决方案,同时应收专员需要高水平的理解能力,出色的解决问题的能力和思考能力。

Objectives and Accountabilities

目标

? 与WKC 分析专员紧密合作，确保客户的疑问，要求和异议及时地登记到相关系统。
? 根据分析员提供的电话清单，拨打日常外线电话。运用效率的提问和谈判技能去解决争议和分辨未能及时付款的理由。
? 确保所有的争议已经被鉴定并及时地记录到相关系统，客户数据已经更新。
? 为客户争议的账单，疑问和账单信息提供时时的反馈。
? 及时准确的回复客户的来电和邮件。
? 确保任何重要的需要向上级汇报的事件能及时地汇报给相关部门领导。
? 参与横向思维为了找到客户解决方案和实现结果。
? 积极主动跟进付款事宜并协助争议账单的处理过程。
? 达到既定的KPI’s并且在既定的SLA’S下完成任务。
? 承担主管下达的任何临时任务。
? 及时汇报任何需要立即向上汇报并引起重视的事件。
? 跟客户沟通谈判时，注意细节的处理。
? 遵守国家相关法律法规以及cluster特别要求。
? 遵守对重要客户的相关指导操作手册。
? 在相关指引规章要求下，提出对马士基和客户双方最优解决方案。
? 能够显示自信,同时维持客户服务意识。

绩效

? 完成个人和团队的收入目标（周和月）
? 完成DSO每周目标
? 愿意工作在灵活的工作氛围中。
? 展示最高水平的内部和外部商务沟通能力
? 达到对通话时间，通话数量，质量以及客户关系管理的KPI要求。
? 承担所有马士基管理层下达的任务
? 团队工作,为Cluster减少OD %作出努力。

Behavioral & Knowledge Competencies
? 结果导向
? 客户服导向
? 解决问题能手
? 优秀的沟通技巧
? 随机应变
? 主动
? 创新
? 团队合作
? 自我激励
? 应对困难环境
? 积极、外向
? 灵活性和适应性
? 组织能力
? 紧迫性
? 负责
? 内在驱动
? 能够管理困难的状况
? 强烈关注业务目标
? 在快节奏下工作，并且接受绩效导向的环境
? 能够直接沟通
? 良好的谈判技巧
Requirements
? 理解财务的流程
? 一线客服或财务经验者优先
? 客户服务/销售导向
Knowledge & Qualifications
? 大学本科
? 英语读写能力/普通话能力
? 熟悉马士基操作系统优先，但不要求
? 对财务会计流程有一定了解
? 熟悉MS Office 软件


Role (Position) WKC – Collector (Collections Associate)
Reports to WKC Supervisor, GSC - Collections Manager
Location Maersk Global Service Center(Chengdu) Ltd.
Department Finance & Accounting Process
Purpose (Objective) WKC Collectors are responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. WKC Collectors will engage regularly, via telephone with customers to ensure the timely payment of invoices and the resolution of any disputes or queries raised by customers.

WKC Collectors will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, Excellent problem solving skills and an ability to think on their feet.

Objectives and Accountabilities
Purpose
? Manage and maintain collections for a group of clients consisting of but not limited to Key Clients and local clients to ensure timely collection of all invoice types including Freight Invoices (Import & export), Detention & Demurrage and miscellaneous port charges.
? Manage all assigned accounts in accordance with MAERSK business rules, collections strategy and workflow guidelines.
? Communicate and work with WKC –Analyst to ensure the customer queries, requests and disputes are actively logged and maintained in relevant systems.
? Make daily outbound telephone calls, as outlined by WKC Analyst and use effective questioning and negotiation techniques to resolve disputes and determine reasons for non payment.
? Ensure disputes are identified and logged and that customer data is updated and maintained in the relevant databases.
? Provide timely feedback to customer regarding disputes, queries, invoice information.
? Attend to inbound calls and email requests for information and ensure that these are responded to in a timely and accurate manner.
? Monitor credit worthiness of customers and ensure feedback is recorded and escalated in a timely manner.
? Ensure all critical matters are escalated to the relevant managers in a timely manner.
? Engage in lateral thinking in order to find customer solutions and achieve outcomes.
? Capable of applying discretion and flexibility dependent on the customer relationship and status
? Actively follow up with payments and assist with the disputes handling process.
? Meet agreed KPI’s and complete tasks in accordance with SLA’s.
? Carry out ad-hoc tasks as assigned by the team leads
? Escalate any issues that require immediate attention to the WKC Manager/TL/ATL.
? Apply attention to detail when negotiating with the customer.
? Adhere to relevant legislation (country and cluster) specific
? Adhere to relevant guidelines regarding interactions with Key Clients.
? Work within a set of guidelines to come up with the most optimal solution for both the customer and MAERSK.
? Ability to display assertiveness whilst maintaining a customer service orientation.

Performance
? Achieve individual and team revenue targets (weekly and monthly)
? Achieve DSO Targets on a weekly basis.
? Willingness to work in a flexible environment.
? Demonstrates the highest level of business communication both internally and externally
? Undertake all tasks assigned by MAERSK management.
? Meet KPI’s regarding phone times, number of calls made, call quality and customer engagement.
? Work with team towards reducing overall OD% for cluster.



Behavioral & Knowledge Competencies
? Results oriented
? Customer Service Oriented
? Problem Solver
? Excellent communication skills
? Demonstrates flexibility
? Proactive
? Innovative
? Team Player
? Self Motivated
? Resolve difficult situations
? Positive, outgoing
? Flexible and Adaptable
? Organized
? Urgency
? Accountable
? Intrinsically driven
? Able to influence without authority
? Capable of adapting to different country specific environments.
? Capable of working with a group of stakeholders as well as a specific manager.
? Capable of managing difficult situations
? Strong focus on business goals
? Capable of working in a past paced, performance oriented environment
? Capable of being direct in communication
? Good negotiation skills

Requirements
? Able to work across a number of shifts.
? Understanding of finance preferred.
? Front line customer service or financial experience preferred.
? Customer Service/Sales Orientation
Knowledge & Qualifications
? University qualification
? Exceptional English comprehension skills. (both spoken and written)
? Knowledge of MAERSK Systems preferred but not required.
? Basic understanding of processes involved in Finance and Accounting.
? Familiar with MC Office programs.

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！