南京招聘

Objectives and Accountabilities:



Collection Process

· Assist with the set up, maintenance and ongoing management of KPI's and SLAs in line with Maersk Global processes.

· Direct and control operational activities and ensure alignment with Maersk collections process, strategies and methodologies.

· Work in partnership with relevant stakeholders to ensure collections activities are occurring in accordance with agreed KPI's and SLA's.

· Ensure variances in global collections process are identified, documented and minimized.

· Direct senior management focus to areas that require working capital improvements, recommend means to chance and drive DSO and OD% improvements.

· Drive initiatives aimed at improving company cash flow position.

· Ensure KPI's and SLAs are being met by all collections teams and identify areas for process improvement.

· Partner with project team to implement and drive changes to collections processes in line with global blue prints and company policy.

· Identify areas for improvement

· Proactively manage performance and behavioral issues amongst teams.

· Interpret performance reports and statistics and identify areas for development and improvement in reporting process and drive projects

· Manage performance metrics for both WKC Collection Analysts and WKC Collectors.

· Engage with internal stakeholders and business partners to identify areas for improvement and drive change throughout the organization.

· Ensure compliance with all cluster and country specific regulations as outlined by WKC-GM and cluster WKCMNG's

· Engage in partnerships with cluster WKCMNG's to ensure that processes are aligned and communication between stakeholders remains at the highest possible level.

· Monitor level of client complaints/number of escalations from cluster stakeholders and business partners and ensure these are addressed accordingly.

· Monitor daily, weekly and monthly performance metrics, provide forecasting and tracking based on set KPI's and SLA's.



Engage with Stakeholders



· Maintain close and strong relationships with internal GSC Delivery partners and local customers.

· Work in partnership with relevant stakeholders, within GSC and locally to ensure collections activities are occurring in accordance with agreed KPI's and SLA's.

· Monitor escalation points and ensure that collections teams are adhering to global SLA's regarding escalation points.

· Monitor and report on overall collections strategy with a view to moving all clusters towards a standardized collections process.

· Coordinate with internal GSC delivery teams as required.



Human Resources

· Manage, coach and develop a team of WKC- Collections Supervisors & teams

· Maintain suitable attrition levels

· Manage FTE headcount in collections center, and identify opportunities to save headcount.

· Identify and monitor underperformance on both a cluster and collector level and take relevant steps to mitigate risk.

· Engage in performance management to ensure each collector maintains relevant skill level to perform role.

· Recognize individual success and team contribution

· Monitor and maintain FTE headcount in collections centre and liaise with key stakeholders to identify areas for improvement.

· People management, coaching, development

· Manage attrition

· Identify areas for improvement

· Proactively manage performance and behavioral issues amongst teams.

· Engage in regular coaching and development with WKCCOLSUP and teams.

· Identify training and development improvement areas and drive training initiatives relevant to the collection process



Performance

· Track revenue performance and costs against budget.

· Strong focus on cost management against budget requirements.

· Demonstrates the highest level of business communication both internally and externally

· Drive process improvement and ensure deliverables are met.

· Work with teams towards reducing DSO and OD% through both proactive and reactive collections strategies.

· Ensure collections activities remain in line with Maersk's customer service orientation.

· Understand B2B collections environment.

Requirements:

· Able to work across a number of shifts.
· Solid understanding of finance and business.
· 8-10 years experience within a BPO or Collections Management Organization
· Solid level of computing and reporting skills.
Knowledge & Qualifications:

· University qualification - Accounting
· Knowledge of MAERSK Systems preferred but not required.
· Knowledge of Excel is a must.
· Understanding of processes involved in Finance and Accounting.
Familiar with MS Office

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！