Customer Service Specialist
苹果电脑贸易（上海）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-06-07
- 工作地点：上海
- 招聘人数：2人
- 职位月薪：15-20万/年
- 职位类别：投诉专员
职位描述
职位描述：
Job Summary
Corporate Executive Relations is the essential link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues.
Key Qualifications
Fluency in Mandarin and English (read, write, and speak) -Excellent verbal and written communication skills
A passion for customer service
Strong technical aptitude
Resourcefulness and flexibility
Advanced judgement, negotiation and problem solving skills -Superior interpersonal skills
Outstanding follow through and organizational ability
Fluent Cantonese speaking skills is a plus
Description
The Corporate Executive Relations team is responsible for damage control, customer recovery and retention. Works under aggressive time commitments. Works with Apple's most demanding, influential and high profile customers. Responsible for communicating official positioning on company issues. Develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfiers. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs.
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Job Summary
Corporate Executive Relations is the essential link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues.
Key Qualifications
Fluency in Mandarin and English (read, write, and speak) -Excellent verbal and written communication skills
A passion for customer service
Strong technical aptitude
Resourcefulness and flexibility
Advanced judgement, negotiation and problem solving skills -Superior interpersonal skills
Outstanding follow through and organizational ability
Fluent Cantonese speaking skills is a plus
Description
The Corporate Executive Relations team is responsible for damage control, customer recovery and retention. Works under aggressive time commitments. Works with Apple's most demanding, influential and high profile customers. Responsible for communicating official positioning on company issues. Develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfiers. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs.
职能类别： 投诉专员
公司介绍
Passion works here.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there＇s no telling what you could accomplish.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there＇s no telling what you could accomplish.
