南京招聘

职位描述：
To manage all operational aspects of the Customer Services, including customers data maintenance, order management, stock allocation, delivery coordination, complaints handling, billing, and other tasks that are aligned in achieving company targets.

DUTIES AND RESPONSIBILITIES
50% Order processing management:
- Assist to manage customer order standardization.
- Assist to build up related wholesale process
- Ensure sales order are correctly loaded in system and monitor until final delivery to wholesale customer
- Assist to manage return order (SO, pick-up arrangement, ASN difference solved)
- Track if customers place order on time to catch launching date.
- Control customers order’s volume and pace, well balance it with capacity of warehouse.
- Monitor month/quarter-end closing.
- Implement order related system in China wholesale business
- Timely track inventory to reduce over stock
- Proactively supports on weekly/monthly reporting and analysis processes

30% Customer service management
- Assist to manage customer service satisfaction KPI for wholesale channel by ensuring all daily C/S enquires and requests are consistently and effectively addressed
- Coordinate with warehouse for on-time delivery KPI by tight follow up and effective analysis
- Manage replenishment fulfilment KPI by tightly following with Merchandising and Logistics specialist
- Manage special requirements such as: defective item, return etc.
- Handle new customer onboard training, well drive customer follow standard process

20% Internal communication:
- Work tightly with sales team in terms of fulfillment of placed order and hit sales target.
- Work tightly with Finance department to ensure on-time invoice issuing and order-release
- Working tightly with internal counter partner at upstream level (shipping) and downstream level (warehouse management)
- Work tightly with IT team to submit requirement and participate in training and test

QUALIFICATIONS
Education & Any Certifications Required
Supply Chain/Economy/Finance bachelor degree, or a related discipline
1-3 working experience in retail industry

Functional &Technical Competencies
?Good understanding of SAP/Oracle/ERP systems.
?data sensitive with business sense
?problem solved skill
?Excellent communication and interpersonal skills.
?Exposure to retail and/or key account supply chain or international companies 举报 分享

UGG是美国著名休闲鞋领导品牌，承诺了奢华、舒适与时尚。该品牌创始于1978年。
1995年Decker’s Outdoor Corporation买下了UGG Australia。在纽约的SOHO区开设了全球***家旗舰店，之后分别在芝加哥，三藩市，英国，加拿大等地方陆续的开了独立店。UGG产品严格选自澳大利亚天然珍贵A级羊毛皮。奢华的选料让羊毛皮的触感犹如丝绸。穿上UGG的鞋就立即感觉到前所未有的舒适，所有商品都经过严格考验来确保最舒适的适合度。当季的时尚款鞋履，搭配个性、时髦的服饰，演绎美国纽约街头风尚。
现在UGG来到中国，***家直营店在2008年开幕于北京。并随着人们的认知及喜爱在中国内地相继开业。店内商品不仅有以往大家最熟悉的经典款羊毛靴，也有更多新的时尚选择。让全家都可以享受到UGG所带来的奢华和舒适。