南京招聘

职位描述：
Scope Of Role:

？ Assist Line Manager in setting service governance framework and strategy in managing service execution quality in high class, as well as overseeing its successful implementation and execution by closely working with stakeholders in RB
？ Assist Line Manager in leading central office team for service excellence to various business lines in retail banking by means of but not limited to drive, plan, execute to ensure efficient, reliable, responsive and professional operations support services in well balancing operations / efficiency and risk exposure, consistently review re-engineering opportunities toward cost effectiveness and service efficiency, with a clear objective setting and tools to measure performance
？ Assist line mgr in enhancing branch capacity planning, support the sales and service capacity drive and facilitate service transaction migration to the best channel, as well as drive service satisfaction to both internal and external clients by means of planning, executing various service related campaigns, activities across branches;
？ Be good communication bridge between central office team with regional service teams, front-line teams to ensure the deliverable of all service committees and actions
？ Closely work with our stakeholders including all retail banking business heads, risk team, legal and compliance, business operational risk mgt team to timely identify, escalate, and resolve of services related issues;
？ To ensure business units are operated in compliance with applicable laws, regulations and SCB group standards.


Key Responsibilities/Challenges:

Strategic Planning

？ Service Capacity Optimization
？ Facilitate service transaction migration to the best channel mix.

Project Management

？ Conduct feasibility study and brainstorm on initiatives
？ Compile User Requirements
？ Project plan and resource planning
？ Project monitoring and quality control
？ System & workflow integration
？ Vendor evaluation, logistics and other related arrangement
？ Functional Specification Review
？ Conduct User Acceptance Testing
？ Organize pilot test or implementation approach
？ Conduct Post implementation review

Quality Management

？ Drive service quality in branches from a central perspective in close co-ordination with SQ Department, objectively analysis good ideas submitted from branches/call centre and recommend improvement options to management.
？ Improve data quality and significantly drive branch awareness of the importance of data quality.

 Operations Support

？ Ensure efficient, reliable, responsive and professional operations support services to branches.
？ Support the implementation and roll-out of global / regional initiatives and migrate best practice to other countries.

Risk Management

？ Sustain an optimal level of risk control for branches balancing operations / sales efficiency and risk exposure.
？ Ensure money laundering prevention requirements and procedures are communicated to unit staff
？ Works with Organization Learning, L&C and Group Investigation to identify and implement training for all unit staff
？ Vet and assist in the investigation of suspicious transaction reports originating from unit staff
？ Assist in liaising and managing visits and inspections by internal/external auditors and regulators
？ To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances

Selection Criteria:

？ A university graduate with above 8 years of related banking experience in both retail and corporate business;
？ Sound knowledge of bank products and services and banking procedures, equities markets, unit trusts, credit and other personal investment services;
？ Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations;
？ Good understanding of banking regulations
？ Excellent presentation and negotiation skills
？ Excellent leadership qualities to motivate the team
？ Good command of both spoken and written English and Mandarin. 举报 分享

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。