New Platform Operation Specialist
丝芙兰（上海）化妆品销售有限公司
- 公司性质：合资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2017-05-27
- 工作地点：上海-静安区
- 招聘人数：1人
- 学历要求：专业培训
- 职位类别：网站营运专员
职位描述
职位描述：
Duties and Responsibilities:
？ Order management and return management for stores in new platforms (including Tmall store)
？ Stock & logistics coordination between vendor and our logistic department for new platforms
？ Delivery performance check, delivery cost validation and control for both JD and Tmall Store
？ Handle complaints, monitor the call center activity to improve the user experience for new platforms including JD and Tmall Store
？ Monitor and improve the online chat CSR satisfaction for official website
？ Finance and Accounting reconciliation of new platforms including JD and Tmall Store
？ Monitor the operation related service level of vendors and push for improvement
？ Monthly payment check and handling for operation part of the vendors for both JD and Tmall store
？ Other operation tasks concerning stores in new platforms
Management:
Lead and manage 2 contractors to do operation support for new platforms.
Qualifications:
？ Bachelor degree, at least 1-2 years related experience in operation, Logistics, Call Center, or related disciplines, experience with Tmall or JD store preferred
？ Strong communication and coordination Skills
？ Good team spirit, with a good sense of responsibility
？ Capable of handling multi-tasks
？ Good problem-solving ability
？ Can work under pressure
？ Good command of written English
？ Proficient in Microsoft office (Word, Excel, and PowerPoint)
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Duties and Responsibilities:
？ Order management and return management for stores in new platforms (including Tmall store)
？ Stock & logistics coordination between vendor and our logistic department for new platforms
？ Delivery performance check, delivery cost validation and control for both JD and Tmall Store
？ Handle complaints, monitor the call center activity to improve the user experience for new platforms including JD and Tmall Store
？ Monitor and improve the online chat CSR satisfaction for official website
？ Finance and Accounting reconciliation of new platforms including JD and Tmall Store
？ Monitor the operation related service level of vendors and push for improvement
？ Monthly payment check and handling for operation part of the vendors for both JD and Tmall store
？ Other operation tasks concerning stores in new platforms
Management:
Lead and manage 2 contractors to do operation support for new platforms.
Qualifications:
？ Bachelor degree, at least 1-2 years related experience in operation, Logistics, Call Center, or related disciplines, experience with Tmall or JD store preferred
？ Strong communication and coordination Skills
？ Good team spirit, with a good sense of responsibility
？ Capable of handling multi-tasks
？ Good problem-solving ability
？ Can work under pressure
？ Good command of written English
？ Proficient in Microsoft office (Word, Excel, and PowerPoint)
职能类别： 网站营运专员
关键字： Operation, 运营
公司介绍
丝芙兰--备受全球消费者挚爱的美力社区，始终致力于为消费者及品牌提供最独特的零售体验，鼓励他们自由大胆地探索及创造自我美力。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。