Tier2 Support Engineer（爱立信/Ericsson）00069473
爱立信中国-中国研发总院 China R&D Institute（Ericsson）
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：通信/电信运营、增值服务 电子技术/半导体/集成电路
职位信息
- 发布日期：2012-11-13
- 工作地点：上海
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：技术支持/维护工程师 网络工程师
职位描述
Description
As part of Ericsson Global Support function, you will be working in a team who acts as 2nd line support for customer network support engineer or 1st line service engineers. Your working scope includes but not limited to the followings:
Deal with customer support request according to the defined process.
Provide support in technical query and trouble shooting problems reported by customers
Register trouble report towards R&D.
Take emergency duty and support in critical cases.
Summarize the problems founded and provide preventive action proposals.
Collect feedback from customer side and submit to R&D program.
Continuously update knowledge base
Participate in FFI and FOA activities
Provide on-site support when needed.
Support in serviceability and service preparation activities.
Qualifications
BA+ telecom or computer science education background
Familiar with C++ and Java
Good communication
Be able to work independently
Good oral and written English
2 years+ working experience
customer support experience is preferred
To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00069473
公司介绍
我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。
我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。