Incident management Engineer
北京世纪互联宽带数据中心有限公司
- 公司规模：1000-5000人
- 公司性质：民营公司
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2012-12-24
- 工作地点：北京-朝阳区
- 招聘人数：8
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语精通
- 职位类别：技术支持/维护工程师
职位描述
Responsibilities
Triage acts as a first point of contact/escalation, and responds to all incidents and service requests within SLA.
This role is responsible for initial triage of all incidents and service requests received via any means including automated alarming, e-mail, phone, or instant messaging, which includes appropriate assessment of the incident, as documented in the response documentation.
All incidents will be ticketed per standard operating procedures and triaged based on requirements outlined in a property CEN (Classification, Escalation, Notification) document. Triage provides timely and appropriate escalation and notification per CEN, including the assignment of tickets to appropriate work queues.
This team is accountable for the initiation of crisis management processes for high severity incidents.
Education and experience requirements
? Ability to communicate effectively through written and oral English
? Ability to follow Standard Operating Procedures without errors
? Ability to perform work under continuous deadline pressure
? Ability to navigate Windows systems quickly through use of both mouse and keyboard
? Ability to make difficult, business-impacting decisions under continuous deadline pressure
? Ability to type at least 50 words per minute
? Understanding of Network Components (Network Services Reqs)
? Understanding of monitoring systems
? Understanding of fault tolerant Web Services, Active Directory, IIS, SQL Server, Clustering, and SANs.
? Experience on managing and troubleshooting IIS 6.0/7.0 and/or SQL servers 2005/2008 in a medium-to-large production environment is prefer.
? Experience on managing Windows 2003/2008 in a medium-to-large scale production environment is prefer.
? Knowledge and experience on troubleshooting application and platform faults in medium-to-large scale Windows environments is prefer.
ITIL certification is prefered
Triage acts as a first point of contact/escalation, and responds to all incidents and service requests within SLA.
This role is responsible for initial triage of all incidents and service requests received via any means including automated alarming, e-mail, phone, or instant messaging, which includes appropriate assessment of the incident, as documented in the response documentation.
All incidents will be ticketed per standard operating procedures and triaged based on requirements outlined in a property CEN (Classification, Escalation, Notification) document. Triage provides timely and appropriate escalation and notification per CEN, including the assignment of tickets to appropriate work queues.
This team is accountable for the initiation of crisis management processes for high severity incidents.
Education and experience requirements
? Ability to communicate effectively through written and oral English
? Ability to follow Standard Operating Procedures without errors
? Ability to perform work under continuous deadline pressure
? Ability to navigate Windows systems quickly through use of both mouse and keyboard
? Ability to make difficult, business-impacting decisions under continuous deadline pressure
? Ability to type at least 50 words per minute
? Understanding of Network Components (Network Services Reqs)
? Understanding of monitoring systems
? Understanding of fault tolerant Web Services, Active Directory, IIS, SQL Server, Clustering, and SANs.
? Experience on managing and troubleshooting IIS 6.0/7.0 and/or SQL servers 2005/2008 in a medium-to-large production environment is prefer.
? Experience on managing Windows 2003/2008 in a medium-to-large scale production environment is prefer.
? Knowledge and experience on troubleshooting application and platform faults in medium-to-large scale Windows environments is prefer.
ITIL certification is prefered
公司介绍
世纪互联（纳斯达克：VNET）成立于1996年，是全球具有重要影响力的网络空间基础设施服务提供商，也是中国领先的第三方中立数据中心运营商之一。作为中国卓越的互联互通网络平台，世纪互联致力于提供业界领先的数据中心服务、中立的云运营及中立的混合IT服务，并率先倡导和实施IDC+重科技创新，打造具有核心技术、超大规模运营能力的网络空间基础设施运营平台。世纪互联拥有近20年的数据中心建设、运维经验，目前在全国30多个城市运营50多个数据中心， 拥有超过29000个机柜，端口容量高达1000G以上，具有优质的网络可靠性和稳定性，并提供高速的互联网及专线接入服务，是中国优秀的互联互通网络平台。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。