美资500强制造业招供应链专员
荐客极聘网络技术（苏州）有限公司
- 公司规模：500-1000人
- 公司性质：合资
- 公司行业：计算机软件
职位信息
- 发布日期：2017-04-07
- 工作地点：上海-浦东新区
- 招聘人数：若干人
- 职位月薪：6-8千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Key Duties and Responsibilities:
-Identify & respond to customer inquiries. Provide a client focused first point of contact to answer customer inquiries, process customer orders.
-Process orders for domestic customer and enter order into SAP system. Ensure the accuracy of order entry and changes; -File orders/request according to guidelines/policy; -Set order priorities according to revenue needs, customer needs and special sales situation; -Proactively communicate order confirmations/changes to customer and as well as Buyer -Be knowledgeable about products to answer customer enquiries.
-Coordinate between customer, supply chain and sales team to ensure the success order proceed and product on time delivery;
-Clarify detailed collection info so that Finance team could reverse related AR record; -Various other duties as requested by the department manager
Minimum Requirements/Qualifications:
-College degree, majored in Business administration, Biology, supply chain, mechanical, electrical, or international trade; International trade and supply chain degree will be preferred;
- 1 years relevant experience.
-Detail - oriented and well organized.
-Rich knowledge with contract terms, conditions, Logistics, business and international trade -Basic knowledge of Finance and credit
-Good communication and teamwork skills with customers, keep "customer satisfaction" as a guiding factor;
-Good English communication skills both in written and oral
-Good computer skills, proficient with ERP system such as SAP and MS Excel.
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Key Duties and Responsibilities:
-Identify & respond to customer inquiries. Provide a client focused first point of contact to answer customer inquiries, process customer orders.
-Process orders for domestic customer and enter order into SAP system. Ensure the accuracy of order entry and changes; -File orders/request according to guidelines/policy; -Set order priorities according to revenue needs, customer needs and special sales situation; -Proactively communicate order confirmations/changes to customer and as well as Buyer -Be knowledgeable about products to answer customer enquiries.
-Coordinate between customer, supply chain and sales team to ensure the success order proceed and product on time delivery;
-Clarify detailed collection info so that Finance team could reverse related AR record; -Various other duties as requested by the department manager
Minimum Requirements/Qualifications:
-College degree, majored in Business administration, Biology, supply chain, mechanical, electrical, or international trade; International trade and supply chain degree will be preferred;
- 1 years relevant experience.
-Detail - oriented and well organized.
-Rich knowledge with contract terms, conditions, Logistics, business and international trade -Basic knowledge of Finance and credit
-Good communication and teamwork skills with customers, keep "customer satisfaction" as a guiding factor;
-Good English communication skills both in written and oral
-Good computer skills, proficient with ERP system such as SAP and MS Excel.
职能类别： 客服专员/助理
关键字： CSR 客服专员 订单处理 客户服务 客服
公司介绍
互联网公司
联系方式
- 公司地址：地址：span静安区新理想大厦