南京招聘

职位描述：
部门: 客户服务中心
职位: 尊贵账号客户服务代表

责任
?处理尊贵账号客户的来电，来电内容包含但不仅限于，包裹签收记录，投诉，索赔，有保证服务，报价，服务信息，出口货物的异常，取件等等。
?识别并记录服务中出现的问题，与相关部门协同跟进，提供解决方案，以满足客户的满意度。
?协调其他部门提供个性化的客户服务解决方案，满足尊贵账号客户的需求。
?整合职能团队的有关疑问/问题，诉诸更高的权威来寻求解决方案。
?收集职能团队的数据和日常报告，提交相关数据给到管理层，以便管理层规划和提升客户服务的操作来更新绩效和进行分析。
?定制每天/每周/每月的报告

要求
?大专以上学历，至少2年相关经验。
?打字速度>30 WPM。
?良好的中英文书写和口语，英语六级及以上。
?良好的沟通和电话技巧。
?性格开朗，团队合作精神，以客户为导向。
?具有多任务和时间管理的技巧。
?具有发现问题的技巧。
?以结果为导向，具有独立解决问题的能力。
?具备Office软件操作技能。 举报 分享

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. That’s logistics. And that’s exactly what a career at UPS is all about.

From our roots as a Seattle, Washington-based bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus―making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers and the communities we serve.

Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow. Empowering careers and commerce around the globe takes more than innovative thinkers, collaborative teammates and incredible technology. It calls on the values, purpose and mission that have driven us right from the start.

It all begins with talented individuals like you―people who are ready to turn ideas into successful business practices. Explore how UPS jobs can make the world work better for you.

UPS Equal Opportunity Statement. We do not discriminate against any applicant for employment or any employee in any aspect of their employment at UPS because of age, race, religion, sex, disability, sexual orientation, gender identity, military status, pregnancy, national origin or veteran status.

除了在*********上投递简历，您也可以登录UPS官方招聘网站，创建个人账号后再投递一次，以便我们将您收录在系统简历库内。
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我们提供全方位薪酬福利与职业发展机会：

1.具有竞争力的薪酬
2.提供完善的社会保险和公积金
3.为员工及其子女提供补充商业医疗保险
4.提供免费员工体检
5.提供员工生日和重大节日礼品
6.提供不少于10天的带薪年假
7.提供必要的业务培训
8.提供多样的员工活动
9.提供优先考虑内部员工的职业发展机会