Technical & Client Support/技术支持
程新信息技术咨询（南京）有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2014-08-18
- 工作地点：南京-白下区
- 招聘人数：10
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 其他
职位描述
Technical & Client Support
Digital Alchemy Consulting is a leading Database Marketing Service Provider, bringing marketing automation, strategy and analytics together to ensure our clients understand where the opportunities are in their customer base and have the capability to execute and deliver that value.
We are seeking a number of highly organised and customer-focused individuals to join our Client Operations & Support team to provide application and database support for our growing client base.
The ideal candidate will be an experienced IT support/help desk professional looking to succeed in a unique, rewarding and high performing environment.
Role & Responsibilities
Qualifications and Experience
Notes:
- Exposure to Australia's top-tier companies across multiple industries
- Challenging role where every day is different
- 2 - 3 years' experience
- English Speaking Only Work Environment
Digital Alchemy Consulting is a leading Database Marketing Service Provider, bringing marketing automation, strategy and analytics together to ensure our clients understand where the opportunities are in their customer base and have the capability to execute and deliver that value.
We are seeking a number of highly organised and customer-focused individuals to join our Client Operations & Support team to provide application and database support for our growing client base.
The ideal candidate will be an experienced IT support/help desk professional looking to succeed in a unique, rewarding and high performing environment.
Role & Responsibilities
- Utilize problem solving and technical skills to analyse and investigate data and related issues
- Test new data elements, structures and functionality that support or impact current work
- Liaise with several teams to resolve any issues and improve clients' performance
- Monitor daily operation
- Strong multi-tasking skills
- Ensure strong client service and satisfaction by meeting the needs and requests of clients in a complete and timely manner
- Dealing with overseas clients on a daily basis
Qualifications and Experience
- 0-3 years relevant experience
- Relevant tertiary qualifications or equivalent industry experience in IT
- Technical understanding of SQL and Windows
- Unica & Cognos experiences are a plus, but not a must
- Some knowledge of relational databases
- English oral and written communication skills
- CET-6 with a score of minimum 500
- Organisational and time management skills
- Experience in working with large organisations - particularly telco, insurance and financial services is a plus
- Ability to work in a cross-functional team environment
Notes:
- Only English will be used in work environment
- Working in shifts is required ( We have the shuttle bus to pick up )
- Full training will be provided
Interested application can send their resume to
talent.recruitment@digitalalchemy.asia
Only resumes written in English will be considered.
公司介绍
Digital Alchemy was established in Sydney on Nov.24th 2003. We are leading Database Marketing Service Provider, bringing marketing automation, strategy and analytics together to ensure our clients understand where the opportunities are in their customer base and have the capability to execute and deliver that value. We have Sydney office, Melbourne office, Auckland office, HongKong office, Bangkok office , Singapore office and Nanjing office now. Our clients' industry are related to insurance, Financial, Bank, Automatic, super-market and communication and so on. Our current target is becoming the largest database marketing provider in Asia. Welcome excellent talent to join us !
Digital Alchemy总部位于悉尼，成立于2003年的11月24日。公司目前在曼谷，新加坡，中国香港，墨尔本，奥克兰，南京等地有分公司。我们的客户分布予澳大利亚，新西兰和新加坡，涉及的行业有金融，保险，银行，自动化，超市，通信等。我们致力于成为亚洲***的数据库营销服务商。欢迎热爱数据，愿意从事IT行业的人才加入！
We're looking for a self-motivated problem solver who enjoy putting yourself in customer’s perspective, love applying your analytical thinking skills to solve tough issues, and want lots of variety at work.
我们正在寻找一个能主动解决问题的人，一个会站在客户角度思考的人，一个善于分析并解决难题的人，一个在工作上追求卓越的人。
As Asia Pacific's most trusted database marketing service provider, we are committed to delivering innovative marketing service powered by cutting edge technology and AI because marketing is always-on.
作为亚太区最被信赖的数据库营销服务提供商，我们致力于提供创新型市场营销服务的前沿技术和人工智能。
Everyday, millions of records get ingested by our solution to transform data to actionable insights. In this role, you'll be a part of our English-Speaking 24x7 APAC Enterprise Support Team working around the clock and in shifts to deliver a world-class support for our customers around the globe. You'll drive internal processes and automation improvements, along with collaboration with team members in New Zealand, Australia, Thailand and Singapore to continuously improve our solutions and products.
每天，我们会对数百万条数据进行分析处理，并为每一位客户提供最优质的动态营销方案。作为公司亚太区技术支持团队，我们为全球客户提供24*7全英文模式的顶尖级技术服务。我们与在新西兰、澳大利亚、泰国和新加坡等团队的成员共同努力，优化公司流程，升级营销自动化系统，实时更新我们的方案与产品。
Working in shifts will give you unique opportunities which allow you to learn new skills, fast. You will also accelerate your career growth as you will receive constant exposure towards our latest technologies. During the day, you will handle customer requests regarding account management, data transformation & automation, campaign automation, report automation and many other applications.
轮班工作模式将会给你提供一个持续学习新技能的宝贵机会，你将会不断地接触到我们的***，这将有益于你的职业发展与自我提升。在工作中，你需要处理客户需求，包括账号管理、数据转换、数据营销方案自动化、分析报告自动化等。
More about our team 关于我们的团队
A team who emphasises a collaborative work environment and challenge ourselves, and each other, on a daily basis to grow, improve and learn more.
我们是一个相互信任，挑战自我，不断进步的团队。
The frontline for clients and the pinnacle of situational handlers and communication experts. We understand our products and never shy away from tough problems.
我们一直站在服务客户的***线，从不回避问题。
An eclectic team from a variety of backgrounds, all with the one focus of world-class customer experience.
我们旨在为客户提供世界顶尖级的服务。
Our values我们的价值观
Any success in life always starts with a growth mindset. At Digital Alchemy, we believe in five values that are pillars to our success.
成功始于成长型思维。
在Digital Alchemy，以下五种价值观是我们成功的基石。
Be AWESOME - Pursue growth and continuous learning
追求成长，不断学习
Be DETERMINED - Strive to deliver highest deliverable
努力奋进，绩优高效
Be CARING - Build positive team and family spirit
团队协作，人文关怀
Be HONEST - Build open and honest relationships with transparent communications
坦率沟通，互信互助
Be CURIOUS - Take the approach that everything is a hypothesis and you could be wrong
怀疑一切，思考一切
More about Digital Alchemy
At Digital Alchemy, we found that automating the execution aspect of marketing is relatively simple, but the decisions around targeting specific customers and presenting them individually tailored content, products, and offers is the actual challenging part. AI is key in unlocking the ability to comprehend large volumes of data and manage one-to-one interactions with customers.
在Digital Alchemy,我们发现自动化营销的执行是相对简单的,但最具挑战的是为不同客户提供量身定制的营销方案及产品。针对这一挑战，AI技术成为大数据分析及个性化管理客户的关键。
Relationships are about real people, about making an effort in getting to know and understand the person we’re talking to. It’s time to make the marketing process more human again and, most of all, use technology and data as an enabler to get us there.
我们一直在了解客户的需求，努力让我们的营销方案贴合客户，实现营销方案的精准定位。 最重要的是，把技术和数据作为实现目标的重要途径。
At Digital Alchemy, we call this ‘Dynamic Decisioning’.
在Digital Alchemy，我们称之为“动态决策”。
Start your journey with us and you’ll be rewarded with a vibrant, exciting, fun and positive working environment where your involvement can make a real impact!
和我们一起开始你的旅程吧！你会得到一个充满活力的，激动人心的，有趣的和积极的工作环境，你的加入就是我们改变的开始!
Alchemist Benefits/Alchemist 福利待遇
具有竞争力的薪酬体系
弹性工作时间（技术岗位每月有15天休息）
入职当月缴纳五险一金
年度旅游
年度体检
补充商业保险（包括医疗、重疾、意外和配偶/子女险）
良好的工作环境，内设餐厅和娱乐设备
提供专业技能培训和学习新知识的机会
提供专业的商务英语培训
公平公正的考核制度
丰厚的技能奖金、夜班补助和加班补贴
国外工作机会（悉尼，新加坡，曼谷，新西兰）
人性化管理，人文关怀，感受家庭温暖
生日聚会，年会，月度聚餐
Digital Alchemy总部位于悉尼，成立于2003年的11月24日。公司目前在曼谷，新加坡，中国香港，墨尔本，奥克兰，南京等地有分公司。我们的客户分布予澳大利亚，新西兰和新加坡，涉及的行业有金融，保险，银行，自动化，超市，通信等。我们致力于成为亚洲***的数据库营销服务商。欢迎热爱数据，愿意从事IT行业的人才加入！
We're looking for a self-motivated problem solver who enjoy putting yourself in customer’s perspective, love applying your analytical thinking skills to solve tough issues, and want lots of variety at work.
我们正在寻找一个能主动解决问题的人，一个会站在客户角度思考的人，一个善于分析并解决难题的人，一个在工作上追求卓越的人。
As Asia Pacific's most trusted database marketing service provider, we are committed to delivering innovative marketing service powered by cutting edge technology and AI because marketing is always-on.
作为亚太区最被信赖的数据库营销服务提供商，我们致力于提供创新型市场营销服务的前沿技术和人工智能。
Everyday, millions of records get ingested by our solution to transform data to actionable insights. In this role, you'll be a part of our English-Speaking 24x7 APAC Enterprise Support Team working around the clock and in shifts to deliver a world-class support for our customers around the globe. You'll drive internal processes and automation improvements, along with collaboration with team members in New Zealand, Australia, Thailand and Singapore to continuously improve our solutions and products.
每天，我们会对数百万条数据进行分析处理，并为每一位客户提供最优质的动态营销方案。作为公司亚太区技术支持团队，我们为全球客户提供24*7全英文模式的顶尖级技术服务。我们与在新西兰、澳大利亚、泰国和新加坡等团队的成员共同努力，优化公司流程，升级营销自动化系统，实时更新我们的方案与产品。
Working in shifts will give you unique opportunities which allow you to learn new skills, fast. You will also accelerate your career growth as you will receive constant exposure towards our latest technologies. During the day, you will handle customer requests regarding account management, data transformation & automation, campaign automation, report automation and many other applications.
轮班工作模式将会给你提供一个持续学习新技能的宝贵机会，你将会不断地接触到我们的***，这将有益于你的职业发展与自我提升。在工作中，你需要处理客户需求，包括账号管理、数据转换、数据营销方案自动化、分析报告自动化等。
More about our team 关于我们的团队
A team who emphasises a collaborative work environment and challenge ourselves, and each other, on a daily basis to grow, improve and learn more.
我们是一个相互信任，挑战自我，不断进步的团队。
The frontline for clients and the pinnacle of situational handlers and communication experts. We understand our products and never shy away from tough problems.
我们一直站在服务客户的***线，从不回避问题。
An eclectic team from a variety of backgrounds, all with the one focus of world-class customer experience.
我们旨在为客户提供世界顶尖级的服务。
Our values我们的价值观
Any success in life always starts with a growth mindset. At Digital Alchemy, we believe in five values that are pillars to our success.
成功始于成长型思维。
在Digital Alchemy，以下五种价值观是我们成功的基石。
Be AWESOME - Pursue growth and continuous learning
追求成长，不断学习
Be DETERMINED - Strive to deliver highest deliverable
努力奋进，绩优高效
Be CARING - Build positive team and family spirit
团队协作，人文关怀
Be HONEST - Build open and honest relationships with transparent communications
坦率沟通，互信互助
Be CURIOUS - Take the approach that everything is a hypothesis and you could be wrong
怀疑一切，思考一切
More about Digital Alchemy
At Digital Alchemy, we found that automating the execution aspect of marketing is relatively simple, but the decisions around targeting specific customers and presenting them individually tailored content, products, and offers is the actual challenging part. AI is key in unlocking the ability to comprehend large volumes of data and manage one-to-one interactions with customers.
在Digital Alchemy,我们发现自动化营销的执行是相对简单的,但最具挑战的是为不同客户提供量身定制的营销方案及产品。针对这一挑战，AI技术成为大数据分析及个性化管理客户的关键。
Relationships are about real people, about making an effort in getting to know and understand the person we’re talking to. It’s time to make the marketing process more human again and, most of all, use technology and data as an enabler to get us there.
我们一直在了解客户的需求，努力让我们的营销方案贴合客户，实现营销方案的精准定位。 最重要的是，把技术和数据作为实现目标的重要途径。
At Digital Alchemy, we call this ‘Dynamic Decisioning’.
在Digital Alchemy，我们称之为“动态决策”。
Start your journey with us and you’ll be rewarded with a vibrant, exciting, fun and positive working environment where your involvement can make a real impact!
和我们一起开始你的旅程吧！你会得到一个充满活力的，激动人心的，有趣的和积极的工作环境，你的加入就是我们改变的开始!
Alchemist Benefits/Alchemist 福利待遇
具有竞争力的薪酬体系
弹性工作时间（技术岗位每月有15天休息）
入职当月缴纳五险一金
年度旅游
年度体检
补充商业保险（包括医疗、重疾、意外和配偶/子女险）
良好的工作环境，内设餐厅和娱乐设备
提供专业技能培训和学习新知识的机会
提供专业的商务英语培训
公平公正的考核制度
丰厚的技能奖金、夜班补助和加班补贴
国外工作机会（悉尼，新加坡，曼谷，新西兰）
人性化管理，人文关怀，感受家庭温暖
生日聚会，年会，月度聚餐
联系方式
- Email：Talent.Recruitment@digitalalchemy.asia
- 公司地址：地址：span秦淮区太平南路211号锦创大厦13楼