南京招聘

Major Responsibilities

- Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. set up sop, prompt response attitude, always seeking solutions or possibilities
- Closer cooperation with space controller, documentation and airport operation.
- Strictly follow company standard operation procedure in order to ensure effective workflow among each team.
- Verifying all documents/statement created by operator
- Maintain good communication with supplier/SHPR/CNEE, make sure correct guidance/information to the customer, and coordinate upon receiving correct goods / docs information.
- Handle complaints and claims from customers
- Handle the key account customers according to SOPs and escalate special cases to Customer Service Supervisor and Department Manager in a timely manner
- Provide reports and statistic to key account customers on a monthly basis if necessary in demanded format

Key Qualifications
- College degree or above major in Logistics, International Trade or relevant
- 3-5 years experience in Logistics, forwarding or relevant service industry, preferably in the Sea/Air operation position.
- Good spoken and written English
- Skilful in office software- Customer Oriented, independent problem solving skill, patient and good team player

Should you have interest in this position, please send you updated Chinese and English resume to us via email: hrsha@dachser.com.cn

Dachser是全球领先的物流供应商之一，总部位于德国。公司利用自己开发的IT系统，整合了运输、仓储和增值服务，并提供全面的供应链解决方案。在全球387个地点约30,800名员工的共同努力下，Dachser于2020年实现了56亿欧元的合并净收入。同年，该物流供应商共运输了7,860万件货物，总重量达3,980万吨。Dachser在五大洲的42个国家和地区设有公司。在亚洲，在12个业务领域的48个地方设有分支机构。其亚太区总部位于香港。