Customer Service Supervisor- Order Fulfillment
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-11-09
- 工作地点：苏州
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服主管(非技术) 客服专员/助理(非技术)
职位描述
Customer Service Supervisor– Order Fulfillment 美国五百强行业垄断公司新设部门，直接汇报给AP CEO,可组建团队，大量海外培训机会。地点：苏州.要求：英语流利，能直接和老外沟通
(This supervisor position, only focus on internal order operation center and team management (supply chain function) not for external position to customers directly, such as Merchandising /Sourcing/sale/ BD direction.
s Supervise and support for dairy order operation smoothly,
s Monitor daily orders into ERP
s Coordinate for trouble orders, try to avoid potential orders risk before delivery
s Monitor daily material schedule and ETD with Prod., to meet the dept target for delivery on-time
s Cross-depts. communicate with PMC,PD,QC,sales together, for fast problem shooting
s Confirm corrective operation for team staff, during making full set of orders documents
s Work tightly with sales, pushing for Payment on-time.
s Assist and handle for after-sale service issue, such as spare parts, customers complaint and claim etc.
s Regular KPI review for team staff management
Personal Qualities:
s At least 5 years working experience for exporting business in manufacturing company;
s Have ERP system skill,
s Easy-to-going character, good communication skills
s Can work independently under high stress ,even for such stable position
s Good written and spoken English
s Good coach skill, data analysis, good
(This supervisor position, only focus on internal order operation center and team management (supply chain function) not for external position to customers directly, such as Merchandising /Sourcing/sale/ BD direction.
s Supervise and support for dairy order operation smoothly,
s Monitor daily orders into ERP
s Coordinate for trouble orders, try to avoid potential orders risk before delivery
s Monitor daily material schedule and ETD with Prod., to meet the dept target for delivery on-time
s Cross-depts. communicate with PMC,PD,QC,sales together, for fast problem shooting
s Confirm corrective operation for team staff, during making full set of orders documents
s Work tightly with sales, pushing for Payment on-time.
s Assist and handle for after-sale service issue, such as spare parts, customers complaint and claim etc.
s Regular KPI review for team staff management
Personal Qualities:
s At least 5 years working experience for exporting business in manufacturing company;
s Have ERP system skill,
s Easy-to-going character, good communication skills
s Can work independently under high stress ,even for such stable position
s Good written and spoken English
s Good coach skill, data analysis, good
公司介绍
公司微博：******************/dbtalent?ref=http%3A%2F%***********%2F2674989551%2Ffans%3Ftopnav%3D11
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
联系方式
- Email：workdbtalent@hotmail.com
- 电话：13701722965