南京招聘

职位描述：
? Maintain partnership with peers in alternate HR Services capability centers, to ensure global standards are applied across all performance management processes
? Create, maintain, produce, and distribute information and management reports related to contact center telephony and case management process performance
? Coordinate contact center process performer quality monitor reporting
? Monitor and verify integrity and completeness of performance data collected; review with management before distributing to the others
? Prepare analytics and performance reports on a regular and ad hoc basis, as requested
? Build and maintain dashboard and data visualizations to allow for servicing analytics to keep track of team performance
? Use contact volumes and performance measurements to perform workforce forecasting exercises supporting HR Service capability sizing and budgeting
? Analysis of various data points to provide insights, conclusions, and guidance to HR Service leadership
? Research and update best practices within and outside the organization to establish performance benchmark data
? Suggest performance improvement initiatives and support implementation of programs to improve performance
? Database administration in Oracle and MS Access
? Workforce scheduling support 举报 分享

百时美施贵宝是一家以“研发并提供创新药物，帮助患者战胜严重疾病”为使命的全球性生物制药公司。

2019年11月20日，百时美施贵宝成功完成了对新基的收购，将双方在领先的科学、创新的药物和优秀的人才等方面的优势合二为一，打造全球领先的生物制药企业。公司在肿瘤、血液、免疫和心血管疾病等领域处于世界前列，并具有丰富的，且具有行业前景的产品管线。

如今，中国已是百时美施贵宝公司全球重要的研发、生产、营销和创新中心之一。我们致力于满足中国未被满足的迫切的重大疾病需求，引领行业发展，开展多元合作，以帮助中国患者战胜严重疾病。