南京招聘

职位描述：
STATEMENT OF PURPOSE

To plan, implement and support the Medical Centre’s daily operational functions including special projects

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (60%)

Ensure efficient operations of the Medical Centre in alignment with JIH’s strategic plans

Develop and monitor key performance indicators for the department

Ensure optimum utilization of clinic & OR sessions and resources

Ensure patient services are delivered in a pleasant and comfortable environment

Lead frontline staff in achieving excellent service for patients

Identify service discrepancies and work on process improvement

Rectify service lapses and to develop alternative plans

To be accountable for handling patient feedback and complaints with an understanding of the mechanics of the patient feedback channels, such that work processes can be improved.

Design and set up new service initiatives and patient-centric work processes

Work closely with doctors and other support departments on issues relating to workflows and patient services.

Demonstrate good interpersonal skills with patients and staff.

Collaborates with the Medical Director and nursing lead to ensure understanding and compliance with regulatory agency.

Work with medical director to manage clinic’s costs and ensure appropriate utilization of resources to meet patient care needs.

Assist in planning and implementing an outcomes analytic in line with Jiahui's overall clinic performance outcomes initiatives.

Supervise management of clinic inventory, office supplies, medical supplies and maintenance on equipment

Assist in the preparation of capital and operational budgets. Work with Medical Director to establish a yearly marketing budget and basic marketing plan.

Support departmental cost containment through management of labor costs and FTE’s.

Coordinate with procurement department for best value for products / equipment

Contribute to JIH’s strategic growth strategy by sustaining positive department outcomes.

Set future goals and objectives based on patient needs, and industry trends; accurately scope out impact, length and difficulty of future strategies; and clearly articulate strategic intent to gain support among management and employees.

Bring identified concerns from clinic staffs to Medical Director’s and nursing leaders’ attention promptly.

(B) GENERAL (40%)

To be a leader in embracing change

To provide clear goals and direction for departmental staff

To build a strong team with planning for succession

To support all staff development and quality improvement activities

To motivate and encourage staff participation in community projects

Encourage effective teamwork approach across practice

ORGANISATION RELATIONSHIP

(SUPERVISOR’S SUPERIOR)

Executive Director

(SUPERVISOR)

Director

(JOB HOLDER)

Manager

(SUBORDINATE)

NIL

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

Basic Degree

Minimum of 5 years in service industry / healthcare related areas preferred

Experience in managing and motivating a team

Knowledge of hospital operations

Good communication and interpersonal skills

Fluent in Mandarin & English

SPECIALISED TRAINING

MBA IN Business Administration

Knowledge of computer software

Knowledge of statistics 举报 分享

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