南京招聘

职位描述：

What are my responsibilities?
- Mission: Responsible for 1st level incident support by telephone, ticket system, e-mail and/or onsite to end users, and 2nd level support to on-site application specialists for Siemens Imaging Advanced Visualization products
- Dimension of function: Product application support (remote and/or on-site) and monitoring

Contacts (internal /external):
- Field Service Personal, Customer Care Center, Service Managers and/or SRS Mgrs of the countries
- Regional Support Center colleagues HSCs of the responsible Business Units
- External Service partner and customer, Hospital Clinical Administrator, End users.

Responsibility / Tasks:
- Receive telephone, email and GSMS notification and take necessary action by using problem solution techniques, setting priorities and as required, follow the complaint handling and escalation guidelines with prompt attention to internal and external requests, to escalate problems to headquarter support center.
- Demonstrate high degree of Clinical/Scientific expertise for relevant modality aspects of designated Siemens Healthcare imaging or diagnostic products.
Analysis of the incident with help of the end users or local applications personnel, remote diagnostic and the knowledge database
- Take necessary action and document it all in the Service ticketing system
- Follow up action that have been taken and if necessary modify them
- Start escalation to the CS Headquarter Support Center (problem management) with consideration of the escalation guideline
- Documentation of the solution and propose new cases to the knowledge database
- Bring customer feedback into the Research and Development process
- As required and on behalf of Product Education, perform Initial and/or Advanced Training for Customers and/or Field Applications personnel alike on site and in formal classroom settings, and lead Regional Workshops.
- Contribute to achieving the Mission, Values, and Vision of the company. Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company.
20% of domestic and international business travel is required.
- Education: A university degree on medical related field with coursework on medical imaging (e.g. Computed Tomography or MRI)
- Experience: 1 -3 years as radiology technologist or radiologist. Must have basic knowledge on Information Technology and Microsoft Operating Systems. Experience on Siemens advanced visualization product is an advantage.
- Languages: College English Band 4 or above. With good telephone and English communications skills, both written and oral. Able to translate medical terms from Chinese to English and vice versa

提醒：
　　点击“西门子专属申请”，您将会进入西门子专属招聘系统，进入系统后您可以在页面右上方的下拉菜单，选择简体中文页面，并请遵循下面的规则设置您的系统密码。
　　密码设置规则：密码长度必须在8个字符以上，并且必须包含英文大写字母，小写字母和数字。例如：Ab123456

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上海西门子医疗器械有限公司(http://www.healthcare.siemens.com.cn/about-us-cn/healthcare-development-ssme-cn)成立于1992年，是西门子（中国）有限公司下属的独资公司。目前公司致力于计算机断层扫描诊断设备(CT)、X光机诊断设备、及其零部件的研发生产。相关客户服务也是我们业务的重要组成部分。公司并参与Soarian MedSuite 的全球研发及在中国的项目实施。公司被上海市政府授予高新技术企业称号。

上海西门子医疗器械有限公司不仅是西门子供应全球市场的医疗影像设备制造基地，而且是西门子医疗影像设备和医疗软件的研发中心之一。公司拥有800多名员工，其中研发人员超过270人。

上海西门子医疗器械有限公司位于上海国际医学园区（周祝公路278号），占地面积10万平方米，其中各类研发及生产区域占地超过35000平方，总投资超过3亿多人民币，是西门子医疗业务领域在亚太地区最大的研发和制造中心，也是目前上海最大的医疗器械研发生产高科技企业之一。

近几年来，公司发展尤为迅速。 CT业务部门成功研发制造了双层螺旋CT SOMATOM Spirit，以及6层16层螺旋CT SOMATOM Emotion系列。X光机部门则成功地向市场推出了中国热销的X射线拍片系统Aristos VX Plus等优质产品。

公司的客户服务部门，提供培训，区域技术支持及各类零备件的物流服务。

公司的医疗软件部门致力于研发和实施西门子全球化和本地化的Soarian MedSuite产品

公司将继续加大研发力度，为市场提供更多高品质的医疗设备和医疗软件，为健康水准的普遍提高作出积极贡献。

公司地址：上海市浦东新区周祝公路278号 邮　　编：201318

公司网站：http://www.healthcare.siemens.com.cn/about-us-cn/healthcare-development-ssme-cn

公司邮箱：recruitment_healthcare@siemens.com