南京招聘

职位描述：
职位：客服专员
工作地点：无锡
Demand management
? Work with others sites/markets to obtain high quality customer demand that contains all the information required for Wuxi as a supply site.
与接收方工厂/市场合作来获得高质量客户的需求，包含对无锡作为供应基地所需的供应需求。
? Analysis forecast variation and evaluate supply risk for future order fulfilment.
分析预测变化和评价供应风险为未来订单履行
? Setup regular supply& demand meeting with each market to review supply shortage alert and understand market intelligence.
设置定期供应与需求与每个市场审查供应短缺警报和了解市场情报会议。
Customers service outlook
? Act as a single contact for customers for routine product supply and accountable for supply performance.
作为单个负责日常产品供客户联系和负责供应绩效
? Responsible for execution of orders (CMI/VMI/The third party……) including creation, release, follow up the exact delivery date.
负责执行的命令 （CMI/VMI 第三者...） 包括创建、 释放、 跟进确切的交货日期
? Understand customers demand to deliver short terms supply plans and make assure the plan is agreed cross functionally.
理解客户需求、 提供短期供应计划，确保功能交叉商定的计划
? Identify product supply issues and escalate to planning meeting for problems solving.
确定产品供应问题并升级至规划会议，解决问题
? Quick response on customers complaint exclude the aspect of quality
快速响应客户投诉排除质量
? Leading to dispose short shelf life finish pack and return and last stock to market activity.
领先的处置短保质期方面完成包和返回，最后股票市场活动。
Delivery
Report
? Bachelor degree or above with major in international trade is preferred.
本科学历及以上，国际贸易专业优先
? More than 5 years of experience in customer management is required, with basic of supply china knowledge and practices in logistic is preferred.
5年及以上客户管理工作经验，同时具备供应链及物流工作经验者优先
? Work well within the team and across sites/countries
具有跨部门合作意识
? Good personality and responsibility.
? 具备良好的个性和责任感

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