南京招聘

职位描述：
DESCRIPTION

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

The Repair Delivery Flow is part of Global Services Operations in Business Unit Global Services, and is globally responsible for delivering HW related services across multiple business areas, focusing on customer contract SLA fulfillment, while optimizing E2E delivery and maximizing return on the capital employed for service delivery.
 
Job Summary

Customer Services Delivery Manageris the responsible for Service Line repair delivery within own organization and main interface for special local request to global organization. CSDM needs tohandle escalation, special requirement, and Governance monthly performance review within CU/ end customer, including option service performance review also financial issues during daily operation.

Responsibilities & Tasks
? Secure Customer contract fulfillment
? Distribute info to internal stakeholders and escalate Delivery Issues
? Handle special requirement such as optional service request
? Support and drive global Delivery Operation strategy
? Drive local company delivery
? Secure communication and cooperation
? Supervising Hardware Services Performance
? Follow up on regional HWS financial accountability
Position Qualification
? Highly developed understanding of Repair Delivery Flow operations, processes, and financials
? Contact network related to Hardware Services in Business Unit Global Services, Business Lines and the Ericsson Regions.
? knowledge of forecasting and budgeting processes.
? Customer focused, business oriented, and a proactive approach to problem solving. Ability to see the big picture and apply best practice
? Good presentation and communication skills, and capable of communicating on senior and executive management level
? Proactive and decisive approach, with highly developed negotiation skills.
? Experience in change management.
? Fluent in English, oral and written. Spanish is a bonus.
 
Competences
? Financial Acumen & Skills
? Analytical/Statistical Skills
? Communication Skills
? Customer Insight
? Market Insight
? Sales Process knowledge
? Service Delivery Process, Models & Strategy
? Formulating Strategies & Concepts
? Relating & Networking
? Adapting & Responding to Change
? Ericsson Portfolio knowledge
? Negotiation & Argumentation Skills
上班地点：科韵路或者在家办公 举报 分享

作为目前国内人力资源行业在资本市场的标杆和领袖企业，通过把握人力资源行业的变革期、互联网信息的大潮，“谋士人才”以黑马之势整合了HR、金融、互联网、IT的资源，由“谋士人才”、“立德咨询”、“易博天下”、“涵韬科技”以及国内知名PE合伙人组建了”江苏点米网络科技股份有限公司（以下简称：点米科技，股票代码：831235）”。同时，点米科技也是一家对标“日本瑞可利（Recruit）”的公司，致力于成为全国最大的人力资本集团，公司目前业务主要有四大模块：HR、互联网、金融投资、咨询顾问与IT解决一体化。