南京招聘

职位描述：
Accountabilities:
Insert a list of key responsibilities
or outputs of the role. Major Activities:
Include the major activities that need to be undertaken to achieve the role accountabilities for enhanced role performance clarity Typical Means of Delivery:
Briefly describe HOW each accountability is typically achieved
Customer Enquiries
15% Understand and deal with kinds of enquiries from both external and internal customers’ during daily activities, satisfy customers based on department SLA - CC team is available from 8:30 to17:30 continuously, from Monday to Friday to receive and handle various enquiries from both external and internal customers
- Highlight the emergency to line managers if customers’ enquiries can’t be met according to department SLA or the issues are abnormal, then decide the priorities and find solutions together
Create Quotations
10% Prepare sales quotation via SAP system - Check CRM opportunities for new equipment sales before quotation
- Prepare normal quotations within 1 working days according to department SLA
- Ensure Edwards T&C'S are referred in quotation phase.
Order Processing
60% Follow up order implementation closely to meet customers’ requirements - Existing customer -100% correct order entry within 1 working days after receiving PO upon the correct approval procedure and availability of spec. file according to department SLA
- New Customer - 100% correct order entry within 2 working days according to department SLA
- Delivery date check & confirm back to customers
- Push prepayment and arrange shipment accordingly
- Post invoice in SAP after shipment, send final invoices to customers based on department SLA
- Documents (proforma invoice, packing list, LC documents,etc) to support customers & business requirements
- Customer complaint handling via CRM or Fracas
- Closely follow up order status, to make sure each section of whole chain is in same step to meet customers’ requirements
- Escalate abnormal issues timely, proactively seek for solutions till it is closed
- Customer system fulfilment & follow up
- Other orders follow up, such as L&E, ZDS&ZDI, ZKB, etc.
Training
8% Attend training regarding systems, procedures and soft skills improvement - New job training or refresh training for systems (SAP, CRM, MBT/QAR, etc.)
- New job training or refresh training for related procedures or job aids
- Training for new projects, based on global timeframe
- Soft skill training according to personal development plan
Others
5% Other assigned job by team leader or manager - Kinds of reports support business requirements
- Back up of other colleagues
- others
Safety
2% Critical to the success of the Edwards is to ensure that all staff have adopted the importance of safe working practises and that their behaviour reflects this philosophy - Attend weekly safety meeting
- Complete Traccess training & test timely

Skills, Qualifications & Experience: (Recruitment, Selection, Career Development Linkage)
Skills:
Technical/Specialist skills
Fluent on verbal and written English, as well as hands-on knowledge of computer software (Word, Excel, PowerPoint….), etc.
Qualifications: (Basic Role Requirements)
Academic and/or Professional
University or college degree with major in business, trade and equivalent
Experience:
Type and approximate duration of work experience (to be used as a guide only) Minimum 2 years’ experience in customer service and supply chain field, foreign invested company is preferred
Knowledge of import/export procedures, LC, SAP experience will be an advantage
Competencies: c.f., EDWARDS ACTS* below
Behavioural characteristics required to perform the job to a level of excellence Interpersonal and communication skills, particularly over the telephone, to build sound relationships with customers.
Analytical & problem solving skills, to find & highlight potential risks and seek the solutions together with related sources. 举报 分享

EDWARDS是世界领先的真空和尾气处理解决方案制造及供应厂商，服务于太阳能、半导体、科学、LED、制药和冶金等最先进行业。EDWARDS以提供创新性、高质量产品而领先业界，作为真空和尾气处理系统的全球领导者，EDWARDS志在与行业同步，创造能让创新蓬勃发展的工程环境。更多信息，请浏览*********************。

半导体及平板显示器

作为半导体和平板显示器(FPD)行业的真空和尾气处理设备全球领导厂商，EDWARDS能够提供全范围的增值解决方案，实现正常运行时间***化并降低总体成本。EDWARDS在半导体和FPD市场拥有首屈一指的应用技术，并且建立了包括现场支持、网络服务中心和再制造设施的全球服务网络。

太阳能及LED

EDWARDS是***能够为全球范围太阳能电池制造商提供广泛的真空和尾气处理设备系列的制造商，其设备用于太阳能电池和LED制造的多个工艺阶段。EDWARDS公司的工艺和专有技术涵盖晶体和薄膜光伏(PV)太阳能行业，并且致力于服务太阳能行业，投资开发环保技术，降低EDWARDS客户的每瓦发电成本。

科学

EDWARDS拥有数十年与主流分析仪器制造商合作的经验，这确保公司清楚了解研究过程和真空技术的作用。EDWARDS的高质量真空泵和控制器使用先进的真空技术，具有更高的性能和出色的可靠性，可为科学领域提供清洁的真空环境。

环保

EDWARDS作为环保干泵真空系统的先驱企业，帮助半导体、LED、太阳能、FPD、化学、制药、冶金和生物燃料等多个行业减少污染、降低能源消耗和削减运行成本。Edwards的设备适用于需要使用功能强大的清洁真空解决方案以减少环境影响，并降低大型设备投资和运行成本的所有应用。