南京招聘

职位描述：
Business Title : Import Process - 进口单证员
Department or Business Unit: Global Service Center – Customer Service Processes- Import Process
Supervisory Responsibilities: Yes No
Overtime Eligible : Yes No
Reports To (list day to day Manager) : team leader – Import Process
Purpose/Summary:
Check mandatory import reports related to data quality and manifest, clear errors in the reports and
update local charges timely and accurately.
Handle pre-arrival notice, arrival notice sending where applicable in a timely manner.
Handle manifest checking, pre-call task closure and update VAS charges correctly and timely; submit
manifest to local authority timely and accurately as required.
Key Responsibilities: Include how the colleague is going to be measured?
Responsible for Daily Production:
？ Report management:
？ Check and clear all mandatory reports for vessel arriving.
？ Properly filed the mandatory reports against the document filing SOP for audit purpose
as required.
？ Customer Code management:
？ Ensure customer code updated correctly and create if required.
？ Manage transshipment service as per destinations’ requirements.
？ Arrival notice management:
？ Make sure all arrival notice where applicable are sent timely and properly.
？ Check and update the sending status of arrival notices in vessel table as per deadline.
？ Manifesting management:
？ Ensure manifest submission to local authorities is timely and properly as required.
？ Pull and file mandatory reports for audit purpose as required.
？ Perform other job related duties as required
？ Be actively involved in any system implementation or migration task whenever required.
？ Participate in daily/weekly team meeting, share the best practice with peers, contribute ideas
for continuous improvements.
？ Be aware of team performance and teams’ targets.
Communication related tasks:
？ Interface with destination offices to resolve necessary issues.
？ Prioritize communication basis business focus in MCS, APM (BA & PA), Ensure APM standards
of e-mail are followed, in terms of content and format
？ Utilizing GSC communication Matrix to route messages to correct party through correct media
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？ Focusing on providing solution/service in the very first response.
？ Follow template if responding /addressing a customer.
？ Ensure that communication messages assigned within the group is managed within stipulated
24 hours deadline, however with prioritization of focus on urgent communication
requirements.
Self management:
？ As a good team player willing to help and be co-operate with other team members.
？ Don’t be afraid of asking questions and supports.
？ Ensure company policies are executed accordingly (refer to Employment Contract and
Handbook)
？ Maintain tidy working environment in your working areas and ensure timely attendance to
work.
？ Take care of company equipment including workstations and other facilities.
Values Specific:
？ Ensure customers are serviced in a professional manner.
？ Strive to overtake current individual as well as team productivity levels by facilitating
implementation of improvements in systems, procedures and mindsets.
Critical Success Factor: Plea
？ Ensure individual performance to meet individual and team accuracy target 99.5%
？ Ensure individual performance to meet individual and team timeliness target 99.5%
？ Ensure individual performance to achieve individual and team productivity target
？ Ensure mails are attended within 4 hours and applied with proper communication matrix;
make sure customers’ complaints are followed in a proper and efficient way
Position Specifications:
？ English ability requirement as BULATS level 2.
？ Typing skill (average cross speed at 140 chars/min) with accuracy at 100%
？ Advanced level dexterity with GCSS
？ Advanced understanding of import process
？ Advance knowledge of MCS and Outlook
Technical Skills:
？ Good at spoken and written English and Mandarin.
？ Be able to coaching team member effectively in daily production, encourage feedback from
members, get rid of barriers on communication with the aims to smooth the process
？ Be able to focus on quality, monitor tasks to ensure team high-quality outputs, correct quality
issues and inform management on quality achievement periodically.
？ Be familiar with Export Documentation Process, global standard process and Area exceptions.
Learning Description:
Result Orientation: align individual goals with team objectives, take independent action to get
things done within deadline
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Team and co-operation: place higher priority on team goals than own goals, demonstrate
openness with other when sharing important and relevant information, offers personal supports to
team willingly
Focus on quality: take accountability for work procedures to achieve expected standards, dedicate
time and energy on task to ensure individual high-quality output initiate action on quality correction
and notify the appropriate to others
Communication Skill: express the importance and major points in a logical sequence, adjust
expression in a meaningful way according to audience background, seeks audience input and present
messages in different ways to ensure understanding, interpret message from other correctly.
Position Holder Signature Date Superior Signature Date
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马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！