Field Application Engineer
新泰格斯技术(苏州工业园区)有限公司
- 公司规模:少于50人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会) 教育/培训/院校
职位信息
- 发布日期:2016-12-13
- 工作地点:上海
- 招聘人数:1人
- 学历要求:专业培训
- 职位月薪:20000-30000/月
- 职位类别:技术支持/维护工程师
职位描述
职位描述:
Required Skills & Competencies:
? Demonstrated strong analytical and problem solving skills
? Expert troubleshooting and root cause analysis skills
? Ability to establish potential alternate solutions and various test setups
? Ability to take initiative and drive for results
? Ability to work in teams and collaborate effectively with people in different functions
? Demonstrated ability to build strong, influential customer relationships
? Ability to work effectively in an interrupt-driven, fast-paced environment, using tact and diplomacy when dealing with global customers
? Strong written and verbal communication skills; ability to explain complex system behaviours to those not intimately familiar with the product
? Ability to draw out the key issues from customers, distil the details into focused summaries and communicate information to the appropriate individual
? Expert in some of the following:
o Software development – C, C++, scripting languages, in Windows and/or Linux
o Low-level configuration of PC system internals including drivers
o Embedded software/firmware (FPGA, DSP, etc.)
o Hardware development
o Setting up and troubleshooting small IP networks
o Understanding and application of network standards, i.e. IEEE 802.3, RFC 768, etc.
o Video streaming/compression technologies
Required Experience & Education:
? Minimum 5 years of related experience
? Degree in Computer Science, Systems or Electrical Engineering, or related field; or a combination of education and related industry experience
? Fluency in English and Chinese (Mandarin/Cantonese) required
? Working knowledge of Japanese and Korean considered an asset
Main Responsibilities:
? Be the point of contact with customers for the integration of Pleora solutions within their systems
? Provide technical explanations to potential customers, with the ability to communicate the products unique technical selling points as part of our pre-sales activities
? Provide technical solutions and communications to customers when support is requested as part of post-sales initiatives
? Isolate, reproduce, and resolve customer technical support issues
? Investigate system-level interactions between Pleora products and customer environments (PC hardware, OS, LAN, cameras, etc.)
? Create and maintain knowledge base articles and application notes, review technical publications
? Coordinate feedback from pre-released product field trials and perform product validation to ensure specific customer requirements are met
? Internally disseminate technical feedback on products, such as feature requests, competitive information and details on technical support issues
? Ability to travel within China/Taiwan -approximately a 25% basis- including quarterly visits to Headquarters in Canada
举报
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Required Skills & Competencies:
? Demonstrated strong analytical and problem solving skills
? Expert troubleshooting and root cause analysis skills
? Ability to establish potential alternate solutions and various test setups
? Ability to take initiative and drive for results
? Ability to work in teams and collaborate effectively with people in different functions
? Demonstrated ability to build strong, influential customer relationships
? Ability to work effectively in an interrupt-driven, fast-paced environment, using tact and diplomacy when dealing with global customers
? Strong written and verbal communication skills; ability to explain complex system behaviours to those not intimately familiar with the product
? Ability to draw out the key issues from customers, distil the details into focused summaries and communicate information to the appropriate individual
? Expert in some of the following:
o Software development – C, C++, scripting languages, in Windows and/or Linux
o Low-level configuration of PC system internals including drivers
o Embedded software/firmware (FPGA, DSP, etc.)
o Hardware development
o Setting up and troubleshooting small IP networks
o Understanding and application of network standards, i.e. IEEE 802.3, RFC 768, etc.
o Video streaming/compression technologies
Required Experience & Education:
? Minimum 5 years of related experience
? Degree in Computer Science, Systems or Electrical Engineering, or related field; or a combination of education and related industry experience
? Fluency in English and Chinese (Mandarin/Cantonese) required
? Working knowledge of Japanese and Korean considered an asset
Main Responsibilities:
? Be the point of contact with customers for the integration of Pleora solutions within their systems
? Provide technical explanations to potential customers, with the ability to communicate the products unique technical selling points as part of our pre-sales activities
? Provide technical solutions and communications to customers when support is requested as part of post-sales initiatives
? Isolate, reproduce, and resolve customer technical support issues
? Investigate system-level interactions between Pleora products and customer environments (PC hardware, OS, LAN, cameras, etc.)
? Create and maintain knowledge base articles and application notes, review technical publications
? Coordinate feedback from pre-released product field trials and perform product validation to ensure specific customer requirements are met
? Internally disseminate technical feedback on products, such as feature requests, competitive information and details on technical support issues
? Ability to travel within China/Taiwan -approximately a 25% basis- including quarterly visits to Headquarters in Canada
职能类别: 技术支持/维护工程师
关键字: 应用工程师 技术支持
公司介绍
www.newtigers.com
New Tigers Consulting is helping our European customers to find qualified Sales Manager candidates in China.
NTC will be responsible for HR issues of our clients.
For this job position, a good salary and welfare package will be given to candidate who meets our client’s satisfaction.
New Tigers Consulting is focused on high-level proficient service to European and Canadian companies looking towards China for expansion of their business. Our various services are established based on demand for greater business knowledge and cooperation as a whole.We are dedicated to supplying and offering a value for money service that has been recognized by our present list of clients. Now With offices in Ireland, Canada and China, we have the network connections needed for your business.
You can also send your resume to jwang@newtigers.com.cn
New Tigers Consulting is helping our European customers to find qualified Sales Manager candidates in China.
NTC will be responsible for HR issues of our clients.
For this job position, a good salary and welfare package will be given to candidate who meets our client’s satisfaction.
New Tigers Consulting is focused on high-level proficient service to European and Canadian companies looking towards China for expansion of their business. Our various services are established based on demand for greater business knowledge and cooperation as a whole.We are dedicated to supplying and offering a value for money service that has been recognized by our present list of clients. Now With offices in Ireland, Canada and China, we have the network connections needed for your business.
You can also send your resume to jwang@newtigers.com.cn
联系方式
- Email:jwang@newtigers.com.cn
- 公司地址:上班地址:中心大道西88号苏信大厦