前台接待(江苏天泉湖实业股份有限公司)
金陵饭店股份有限公司
- 公司规模:1000-5000人
- 公司行业:酒店/旅游
职位信息
- 发布日期:2017-03-16
- 工作地点:淮安
- 招聘人数:3人
- 工作经验:2年经验
- 学历要求:大专
- 职位月薪:3000-4000/月
- 职位类别:客服专员/助理
职位描述
职位描述:
岗位职责:
1) 负责接待服务中心的各类来人来电并进行登记、跟进;
2) 负责业主入住手续的办理和登记,定期整理住户资料;
3) 负责办理社区业户物品搬运放行的手续;
4) 负责为业主办理入住、居家服务预订、二次装修手续,装修人员出入证(收费、登记)等各种服务的相关手续;
5) 负责接听来电、填写“工作记录”、转发“维修单”或“服务单”至各相关部门人员签收、跟踪落实相关事宜、将信息及时反馈给业主;
6) 负责对各类普通诉求的处理及各类严重诉求的上报和协调;
7) 负责做好服务中心值班记录和交接班记录,做好来访业主的投诉、建议记录,并按公司规定及时做好回访记录;
8) 负责受理业主来电、书面、邮件及网站的意见和投诉;
9) 负责业主的票务预订服务;
10)负责对业户的服务需求落实后的电话回访;
11)负责上级领导交办的其他工作。
任职条件:
1、全日制专科及以上学历;
2、有大型房地产、物业公司客户服务工作2年及以上;
3、参与过项目入伙工作,责任心强、组织协调能力强、抗压能力强、执行力;
3、具有较强的学习能力、沟通能力与执行力;
4、负有责任心,性格活泼开朗,具有亲和力;
5、35周岁以下,男女不限,口齿清晰,普通话流利,精神面貌佳;
7、能够具备异地工作要求;
8、热爱养老事业,有工作激情及进取精神。
联系人:张小姐 电话:0517-88767998 邮箱:hrzhangyu082022@163.com
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岗位职责:
1) 负责接待服务中心的各类来人来电并进行登记、跟进;
2) 负责业主入住手续的办理和登记,定期整理住户资料;
3) 负责办理社区业户物品搬运放行的手续;
4) 负责为业主办理入住、居家服务预订、二次装修手续,装修人员出入证(收费、登记)等各种服务的相关手续;
5) 负责接听来电、填写“工作记录”、转发“维修单”或“服务单”至各相关部门人员签收、跟踪落实相关事宜、将信息及时反馈给业主;
6) 负责对各类普通诉求的处理及各类严重诉求的上报和协调;
7) 负责做好服务中心值班记录和交接班记录,做好来访业主的投诉、建议记录,并按公司规定及时做好回访记录;
8) 负责受理业主来电、书面、邮件及网站的意见和投诉;
9) 负责业主的票务预订服务;
10)负责对业户的服务需求落实后的电话回访;
11)负责上级领导交办的其他工作。
任职条件:
1、全日制专科及以上学历;
2、有大型房地产、物业公司客户服务工作2年及以上;
3、参与过项目入伙工作,责任心强、组织协调能力强、抗压能力强、执行力;
3、具有较强的学习能力、沟通能力与执行力;
4、负有责任心,性格活泼开朗,具有亲和力;
5、35周岁以下,男女不限,口齿清晰,普通话流利,精神面貌佳;
7、能够具备异地工作要求;
8、热爱养老事业,有工作激情及进取精神。
联系人:张小姐 电话:0517-88767998 邮箱:hrzhangyu082022@163.com
职能类别: 客服专员/助理
公司介绍
金陵饭店,一个富有传奇色彩的民族酒店品牌,中国现代酒店业的先行者, 1983年10月建成开业,以“神州***高楼”蜚声海内外,东方神韵和国际品质的交融使“金陵”成为中国酒店业的服务经典。
“金陵”开业至今三十载,接待了数百位政要,五千余名流,两千三百万海内外宾客,“细意浓情”之服务享誉国际,彰显中国酒店业的“金陵风范”。
2002年10月,金陵饭店成功改建为南京金陵饭店集团有限公司,同年12月金陵饭店集团控股设立了金陵饭店股份有限公司,并于2007年4月在上交所成功上市。“金陵”所经营、管理的品牌酒店已达130余家,跻身国际酒店管理品牌前列。
而今,“金陵”又在续写新的传奇。金陵饭店扩建工程——金陵亚太商务楼已拔地而起,主楼高242米、57层,集超五星级酒店、5A智能写字楼、会议展览、精品商业于一体,雄踞中华***商圈——新街口CBD核心区域,与金陵饭店交相辉映。建成开业后,金陵饭店与亚太商务楼客房总数近千间,将成为江苏地区规模***的五星级酒店综合体。
一流的企业需要一流的人才, “以人为本”的兴业理念已完全融入“金陵”企业文化之中。“金陵”将提供行业内富有竞争力的薪酬待遇和全面的福利保障,创造充分发挥个人能力和才华的舞台。值此“金陵”事业快速发展之际,我们热忱欢迎有志之士加盟,与“金陵”共发展!
Controlled by Jinling Holdings Ltd., the Jinling Hotel Corporation was established on December 2002 and listed on April 2007 on the Shanghai Stock Exchange, which made it the first IPO in China’s hotel industry after full circulation and the first publically-traded tourism company in JiangsuProvince.
With the mission to create a century-old Chinese national brand and its strategic process of sustainable development, the company vigorously implements its brand strategy to optimize industrial distribution, promote capital operation and make innovations in management, which has driven brand operation and capital expansion, and achieved constant breakthroughs in business performance despite severe challenges. From 2003 to 2012, the revenue of the company has increased by 165%, net profits have increased by 810%, and net assets by 462%, performances which have ranked 1st in Jiangsu province’s hotel industry and among the best in China for 29 years. The number of Jinling member hotels has reached 135, ranking 48th among the “World’s 50 Largest Hotel Groups, and the group also boasts the largest number of five-star hotels managed by Chinese. The expansion project of the Jinling Hotel Nanjing’s AsiaPacificTower covers an area of 170,000 square meters and has 57 floors. After it begins operation, the total number of guest rooms of the Jinling Hotel Nanjing will reach about 1,000, making it the largest five-star hotel complex in Jiangsu province; the 1300 mu Jinling Tianquanhu Eco-Tourism Park in Xuyi, Jiangsu Province is moving forward steadily, and will become a first-class ecological leisure resort.
We sincere expecting you to be one of us.
“金陵”开业至今三十载,接待了数百位政要,五千余名流,两千三百万海内外宾客,“细意浓情”之服务享誉国际,彰显中国酒店业的“金陵风范”。
2002年10月,金陵饭店成功改建为南京金陵饭店集团有限公司,同年12月金陵饭店集团控股设立了金陵饭店股份有限公司,并于2007年4月在上交所成功上市。“金陵”所经营、管理的品牌酒店已达130余家,跻身国际酒店管理品牌前列。
而今,“金陵”又在续写新的传奇。金陵饭店扩建工程——金陵亚太商务楼已拔地而起,主楼高242米、57层,集超五星级酒店、5A智能写字楼、会议展览、精品商业于一体,雄踞中华***商圈——新街口CBD核心区域,与金陵饭店交相辉映。建成开业后,金陵饭店与亚太商务楼客房总数近千间,将成为江苏地区规模***的五星级酒店综合体。
一流的企业需要一流的人才, “以人为本”的兴业理念已完全融入“金陵”企业文化之中。“金陵”将提供行业内富有竞争力的薪酬待遇和全面的福利保障,创造充分发挥个人能力和才华的舞台。值此“金陵”事业快速发展之际,我们热忱欢迎有志之士加盟,与“金陵”共发展!
Controlled by Jinling Holdings Ltd., the Jinling Hotel Corporation was established on December 2002 and listed on April 2007 on the Shanghai Stock Exchange, which made it the first IPO in China’s hotel industry after full circulation and the first publically-traded tourism company in JiangsuProvince.
With the mission to create a century-old Chinese national brand and its strategic process of sustainable development, the company vigorously implements its brand strategy to optimize industrial distribution, promote capital operation and make innovations in management, which has driven brand operation and capital expansion, and achieved constant breakthroughs in business performance despite severe challenges. From 2003 to 2012, the revenue of the company has increased by 165%, net profits have increased by 810%, and net assets by 462%, performances which have ranked 1st in Jiangsu province’s hotel industry and among the best in China for 29 years. The number of Jinling member hotels has reached 135, ranking 48th among the “World’s 50 Largest Hotel Groups, and the group also boasts the largest number of five-star hotels managed by Chinese. The expansion project of the Jinling Hotel Nanjing’s AsiaPacificTower covers an area of 170,000 square meters and has 57 floors. After it begins operation, the total number of guest rooms of the Jinling Hotel Nanjing will reach about 1,000, making it the largest five-star hotel complex in Jiangsu province; the 1300 mu Jinling Tianquanhu Eco-Tourism Park in Xuyi, Jiangsu Province is moving forward steadily, and will become a first-class ecological leisure resort.
We sincere expecting you to be one of us.
联系方式
- Email:hrzhangyu082022@163.com
- 公司地址:地址:span江北新区芯科大厦