宁波招聘

职位描述：
Duties and Responsibilities:
The Product Support Engineer will act as the key technical intermediary between the customer and the company and will be required to have detailed technical knowledge of the SPI product portfolio.

Key duties include:
Undertake the service and repair of the full portfolio of laser products.
Develop and write support and service materials pertaining to new product development activities.
Develop and support implementation of service equipment for local service centers.
Offering support (telephone, email and/or on-site) in event of an SPI laser fault across Asia including fault finding, field repairs and installation of product upgrades.
Providing commissioning support to integrators – particularly in electronic and power supply related issues.
Write and communicate failure reports to customers.
Participating in the global Product Support response help line.
Primary role will be within the service centre in Shanghai however be able to travel to customer sites across China - travel may reach 40% and be at short as well as planned notice.
By exception the candidate may be asked to travel to other regions within Asia to offer customer support.
Engage with local electronic suppliers as required to support engineering investigation and improvements.
Cooperate with colleagues in the Product Support department with additional, special tasks, including:
Providing support for the evaluation process at the start and during the evaluation, including head installation.
Training the distributor network in service and support.
Supporting the generation of customer facing documentation and generation of training manuals and spare parts lists.
Participation in the development of new products and New Product Introduction (NPI).

Cooperate with other departments at SPI:
Feedback product enhancements and requests into Engineering and Business Development teams.
Support accessories/evaluation products with field based inputs given into appropriate SPI engineering channels.
Support installed base of products to contribute towards generation of repeat business.
Work with SPI’s service & repair team & SPI distributors to ensure customer satisfaction.

Required Experience:
The successful candidate must be able to train in the UK for an initial period of up to three months (with visits back to China as appropriate / required)
Proven experience as a Field Service Engineer from an electronics based, high value capital equipment sector, such as medical device, laboratory device, semiconductor or other high value instrumentation environments
At least 2+ years experience working in a Product Support team or Service & Repair role is essential.
Experience in a customer-interfacing role is essential.
Previous experience with lasers, especially fiber lasers, including fault finding at a system level, is preferable but not essential.
Previous experience working with high power lasers is preferable.

Qualifications:
Bachelors degree or higher in a related electronics or electronic engineering discipline is required.
English – excellent written and spoken English is required.

Personal Profile:
Good organization and planning skills.
Strong communication/customer facing skills.
Able and willing to travel overseas at short notice.
Innovative and proactive self-starter.
Able to work under pressure.
Prepared to respond to customer enquiries outside of usual working hours. 举报 分享

TRUMPF, headquartered Germany, is an innovative high-tech company comprising of three divisions:
Machine Tools, Laser Technology, Electronics.

Since its foundation in 1923, TRUMPF has developed into a world market and technology leader in each of its areas of activity, with sales of 2.59 billion Euro (fiscal year 2015/16) and around 11000 employees in 50 subsidiaries all over the world.

TRUMPF (China) Co., Ltd is a wholly invested subsidiary of the German TRUMPF group. The first subsidiary in China was founded in the year 2000. Now, over 500 employees are working for our company in China. We offer our customers the most innovative and high-quality products as well as solutions to their problems – in sheet metal processing, laser-based production processes, electronic applications.

TRUMPF China with headquarters in Taicang and several branch and representative offices in different cities all around the country is growing rapidly. To support the long term and strategic business development in China, TRUMPF China invested more than 20 million Euro in the past ten years and a further major investment is underway.
To meet our fast growing business needs, we are seeking highly qualified and motivated individuals to join our team and develop their career together with TRUMPF.

德国通快是一家创新型的高科技公司，分为机床、激光科技、电子三个部分。

自1923年成立以来，通快在其各业务领域中都已发展成国际市场及技术的领导者。在2013/14财政年度，通快的销售额达到25.9亿欧元，并在全球各地拥有50家子公司和大约11000名员工。

通快（中国）有限公司是德国通快集团的独资子公司。通快在中国的***家子公司成立于2000年。目前，通快在中国有超过500名员工。我们向客户提供最具创新性的优质产品，并针对其问题提供解决方案；这些解决方案涉及金属薄板加工、激光生产工艺、电源应用等方面。

通快中国的总部位于太仓，并在不同城市有多家分公司和代表处，近几年发展迅速。为了支持在中国的长期战略发展，通快中国在过去十年中投资了超过2千万欧元，且进一步的投资项目也在计划之中。

为了满足我们不断扩展的业务需求，我们正在寻找积极进取的专业人才加入我们的团队，和通快一起发展他们的事业。