宁波招聘

职位描述：
Job Description Role Profile Template

Position Title: Backstage & Inventory Manager, M & M’s World
Reports To: Store Director, M & M’s World

Purpose of Role:
The primary focus of this role is to manage a team of associates to provide an exceptional experience for our Guests by executing efficient and productive inventory and replenishment management. Additionally, this role provides training and coaching to associates working Backstage to entice and delight our Guests through an engaging and interactive “shoppertainment” environment.

Principal Accountabilities:
·
DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY DELIVERING THE MOST FUN RETAIL AND GUEST EXPERIENCE

· Develop and implement all inventory control processes and practices under the approval of store director;
· Monitor, review and update the SOPs according to needs;
· Assign the storage areas in accordance with the efficiency, rationality and functionality;
· Supervise the backstage and inventory associates to complete the stock out & in procedure that is tally with the inventory record;
· Proceed the regular cycle count and annual physical inventory audit, and calibrate with S&F;
· Deliver inventory daily report;
· Carry out the safety practices to prevent fire and theft in the backstage;
· Coordinate with other depts. to demonstrate high performance to run the store operation;
· Role models the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals


TALENT MANAGEMENT- DELIVER AN EXPECTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUESTS THROUGH OUR FUN, KNOWLEDGE AND PASSION FOR OUR BRAND

· Trains and educates Associates on storage and inventory processing knowledge,
· Coaches and provides feedback to team on a regular basis;
· Holds team accountable to partner with merchandizers for productive replenishment request;
· Coaches associates in the moment to reward outstanding results / behaviors and to redirect and improve developmental opportunities
· Manages a group of assigned backstage associates ensuring clear expectations are communicated, results are followed up and accountability is applied;
· Ensures all associates are upbeat, engaging and fun;
· Trains and educates associates on new product knowledge and new merchandise presentation techniques;
· Cross trains associates and supports peer to deliver a great guest experience for Onstage or Backstage roles
· Writes, and delivers associates reviews as required
· Participates in associate interviews, on-boarding and training


PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

? Partners with Manager On Duty to uphold M&Ms World visual standards and product placement as directed by corporate team
? Ensures all areas Onstage are neat, clean and organized and filled to the correct capacity and that all styles and sizes are represented
? Proactive in recovery of Onstage by folding, sizing and detailing standards to protect the stores appearance and with a sense of urgency
? Consistently adheres to stock processing standards
? Ensures box office is stocked with bags, boxes and supplies
? Ensures back stock is neat, and organized
? Complies with all safety standards

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

? Training new Associates, as needed.
? Must be on time for work and take breaks in timely manner
? Adheres to all Dress Code standards
? Ability to represent our brand appropriately and responsibly
? Ability to maintain standards in designated area of responsibility
? Ability to manage time at work effectively and efficiently
? Must be able to contribute to the success of the team in a positive way
? Sense of urgency in handling job responsibilities
? Exemplifies the 5 Principles of Mars
? Be an inspiration to others, ethically and professionally
? Ability to develop personal skills and capability through on-going training, as provided by the company
? Supportive of management decisions
? Other duties as assigned by the management team
? Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
? Share information and communicate clearly to all levels
? Lead by managing through change and adversity
? Promotes store involvement in Mars community service, wellness and sustainability programs
? Cultivates a collaborative learning environment within the store by modeling purpose, values and behaviors consistent with Mars philosophy
? Helps to drive consensus while managing a diverse management team and/or collaborating with colleagues in other stores/departments
? Provides an open door policy where associates are free to express their ideas, concerns and feelings and an environment where the 5 principles of Mars are modeled and upheld

Mission Critical Competencies
? Drive for Results
? Customer Focus
? Priority Setting
? Directing and Motivating Others
? Building Effective Teams
? Integrity and Trust
? Action Oriented
? Peer Relationships
? Developing Direct Reports
? Approachability
? Planning

·
Key Functional Retail Knowledge Skills/Knowledge
? Inventory Control
? Merchandising
? Guest Service
? Selling
? Brand / Product Knowledge
? Store Operations
? Business Acumen
? Personnel Policies and Procedures
? Functional technical skills
? Demonstrated ability for mathematical skills
? Proficient use of Microsoft Word, Excel, and Lotus Notes
? Planning Skills (ability to forecast needs of the stock room)
? Standards management to include merchandise and operational procedures

Key Experiences
? Experience in a retail location, with an emphasis on inventory flow and control.
? Previous warehouse experience preferred.
? Minimum 2 years in retail management

Desired Education
? College Degree

Decision Making Authority and Impact
? Set priorities for work flow of the day
? Make recommendations to enhance operational and associate needs
? Make immediate decisions regarding guest service issues
? Directs resources to accomplish needs of the store/sales goals
? Writes and delivers associate reviews, coaching and corrective actions
? Makes decisions on flow of products to the floor (orders, priorities, placement)
? Ensures merchandise standards are maintained on the sales floor and in stockrooms


People Management Responsibility

People Management Responsibility

Direct (management associates)

Direct (non-management associates)
15-30
Indirect (management associates)
 
Indirect (non-management associates) 举报 分享

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