宁波 [切换城市] 宁波招聘

(BV-CPS-SH-HL&TOY)客服主管

Bureau Veritas 必维国际检验集团

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:检测,认证  建筑/建材/工程

职位信息

  • 发布日期:2016-09-19
  • 工作地点:上海-闵行区
  • 招聘人数:1人
  • 工作经验:5-7年经验
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位类别:客服主管  

职位描述

职位描述:
Position Summary

- Lead team to satisfy clients, Train team on procedure and skill

Duties & Responsibilities

- High sensitive to potential risk, suggest in time solution/suggestion to improve internal procedure or document to avoid complain..
- Client focus, good relationship with clients and be reliable to clients
- Program focus, lead the improvement of program procedure, work with other team to set up or update flow chart.
- Complain handling, to find problem and give solution to avoid happen again
- Monitor team daily for both query answer and testing follow up,make sure in time answer to both client and internal team
- Daily Production Control KPI monitor for phone pick up rate, pending rate, holding rate, and quotation rate
- Proper team job assignment to balance team working load.
- Train team member for both program procedure and follow up skill
- Back up training and lead him/her to grow
- Support CRM/BD on business analysis and development
- Other job assigned by N+1

HSE Responsibilities

- To carry out and implement the guideline of ‘safety first, focus on prevention’, carry out National laws, regulations, rules and standards, be main person-in-charge of work safety of labs;
- Give working safety instruction training to new employees;
- To carry out the systems of responsibilities of work safety, work instructions, education systems and work inspection systems.
- The supervisors are entitled to ask the individuals who violate safely regulations to correct their mistake actions.
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Skills & Requirements

- Good Communication skill, negotiation skill
- With nice personality to combine team member
- High Responsibility taken
- Must have positive thinking and action
- Patient and willing work under big pressure
- Good Team player
- Fluent English both oral and writing
- Good at word, excel ,PPT and lotus Notes using
- Fluent English both oral and writing
- Good at word, excel ,PPT and lotus Notes using

Education & Experience
-
- Bachelor or above
- 5+ Similar working background, 2+ as team leader in testing area leading experience is must

职能类别: 客服主管

关键字: 检测 轻工业 玩具 第三方 客服 主管 项目 协调

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公司介绍

Bureau Veritas 必维国际检验集团

--2009 Top100 Best HRM Company
--2009 Top 7 Best HR Management Strategy
   (with Shell, AXA-minmetal Assurance, IBM, Neusoft, Vanke, Parker and ABB )

Founded in 1828, Bureau Veritas is a world leading conformity assessment and certification services provider in the fields of quality, health, safety, environment (QHSE) and social responsibility specialised in the inspection, analysis, audit, and certification of products, infrastructure (buildings, industrial sites, equipment, ships, etc.) and management systems in relation to regulatory or voluntary frameworks.

Bureau Veritas is present in 140 countries through a network of over 900 offices and laboratories. It has more than 40,000 employees and a client base of more than 370,000 companies.

In China, Bureau Veritas has over 4,500 employees and serves more than 7,000 clients from 55 offices and laboratories in nearly 40 locations. And its business operations are under 4 business divisions:

Marine,
Industry & Facilities,
Consumer Products Services,
Government Services & International Trade.

The Marine Division provides expertise services in ship classification and related services such as certification, training and consultancy. The services cover the entire ship's life cycle, from design stage through to the surveys of vessels in operation, and their decommissioning. By partnering with our clients, we bring value to ship-owners, shipbuilders, shipyards, equipment manufacturers, insurers, brokers and Flag States.

The Industry & Facilities Division serves more than 2,000 clients with a large scope of services such as certification, inspection, construction project management, and technical consulting.For example we inspected the turbines and generators for the Three Gorges Dam project, we certify off-shore and on-shore oil & gas facilities for CNOOC, we control construction quality for Air Bus, we audit and deliver ISO 14000 certification for all Sony sites across the world, we carry out Risk Based Inspection for more than 30 refineries of SINOPEC and CNPC.

The Consumer Products Services Division provides independent, impartial and professional services to our clients. Our services are organized by product lines: Testing and Inspection for Toys and Hard lines; Testing and Inspection for Textile products; Certification, Testing and Inspection for Electrical and Electronic Products (LCIE); Social Accountability Audit & Factory Assessment.

The Government Services & International Trade division specialized in trade facilitation, import valuation and inspection of goods, in order to provide our clients with an effective safety and quality control, as well as compliance with trade regulations.
 
** For more company information, please visit: www.bureauveritas.cn
** For more vacancies, please visit: http://cn.dimension.jobsdb.com/career/Default.asp?PID=10&AC=BuVtCN&EC=BV&GC=&LID=1&CNB28552187681198

To cope with our rapid business growth in China, we are looking for motivated high caliber talents to join us.

We will not only offer you with competitive remuneration package but also with good career development opportunities

联系方式

  • Email:nina.zhang@cn.bureauveritas.com
  • 公司地址:上班地址:浙江省温州市瓯海区慈凤西路30号(国智9号创意园区)