宁波招聘

Provide IT leadership for end user computing for Asia Pacific region

Job Description:

Day to day end user support:

? Hardware\Software\Application installation, repair and upgrades
? Create and Update Service-Now tickets
? Review day-to-day operations for desktop and serve as backup to Desktop Technician
? Work with the L1 Service desk to insure that ticket passing processes are being correctly followed.
? Provide feedback to the Service Desk and Desktop Support Management when needed.
? Provide Mobile device support
? Hardware ordering and inventory control
? Support network printers and parts ordering
? Setup of new hires hardware and software
? Imaging computers/laptops
? Wan/Lan troubleshooting
? Beijing plant Intellectual Property Protection support

Network/Servers/PBX support:
? Office PBX support with local vendors (Shanghai,Nantou,Taipei,Jakarta)
? Network devices/servers support (work with global functional team)

IT related administrative works:
? Support IT related administrative works within region
? Manage PC & IT devices buffer stock
? IT related purchasing (PR & GR in SAP)
? Stay engaged with business and build good relationships with commercial unit
? Aged IT devices disposal in the region
? Vendors management
? IT related Contracts management

Application support:

? Beijing Exact ERP, China E-leave database, company stamp request,Jakarta Exact ERP, SAP access request, IT systems access request(AIM & VIRSA application submitted)
? Supervise and Liase with Tech Mahindra support



Requirements:

Bachelor Degree major in IT or related
More than 7 years working experience in MNC Company with at least 2 years supervisory experience and preferably working with outsourced supplier.
Must have a thorough understanding of Microsoft Operating Systems. (Windows 7 and Windows XP)
Must have demonstrable hardware and software trouble shooting skills.
Must have previous experience providing high level support in a remote environment.
Experience with ticketing system Service Now is highly desirable
Must have a thorough understanding of how to install, trouble shoot and use Microsoft Office Applications.
Must be punctual
Must be a self﹕tarter and have the ability to work independently or as part of a team.
Excellent communication skills.
Good interpersonal skills.
Apple IOS and Android knowledge
Spyware/virus removal
Fluent in English and Mandarin
Can work under pressure and travel as per job requirement.

索理思是一家全球领先的特种化学品制造商，专注于为制浆、包装纸和纸板、生活用纸、石油和天然气、石油精炼、化学加工、采矿、生物精炼、电力、市政和游泳池及水疗市场等水资源密集型产业提供可持续性解决方案。我们的产品组合包括一系列广泛的水处理化学品、过程助剂、功能性添加剂以及最尖端的监测和控制系统。客户可以运用上述技术改善运营效率、提高产品质量、保护工厂资产、尽可能地降低对环境的影响以及维护健康的水。公司总部位于美国特拉华州威尔明顿市，注重全球各地战略布局，在五大洲120个国家拥有47座生产基地，以及一支由6000名专业人员组成的团队。 2021年，索理思被评为美国优秀管理公司之一（2021 US Best Managed Company）。