宁波招聘

POSITION SUMMARY

Responsible for warranty products. Including analyze and report. Increase and Achieve customer satisfaction.

KEY ACCOUNTABILITIES

1. Communicate with customer. Understand customer requirement and transmit customer voice at the plant.

2. Feedback customer complaint on time and follow the correction action plan.

3. Develop application of quality specifications in both the customer requirements and product specifications

4. Warranty parts analyze and make warranty analysis report.

5. Warranty claim management.

6. Training customer service people and help them correctly analyze the no-conformity parts.

7. Maintain lesson learn system and share good idea with team.

8. Collaborate closely with team member and keep making continuous improvement on quality system.

9. Establish a robust feedback proscenium for customer satisfaction data;

10. Work with service group to establish a robust monitoring proscenium for field quality.

11. Initiate action to prevent the occurrence of product non-conformity and system deficiency

12. Seek opportunities for continuous improvement through the application of lean manufacturing techniques.

13. Be responsible for site safety, health, security and emergency systems awareness.

14. Any other tasks assigned by supervisor.

EDUCATION/EXPERIENCE

1. Bachelor's Degree or equivalent in Engineering

2. 5 years or above related experience

3. Preventative attitude and quick response

4. Familiar with TS16949 and ISO14001 ,Knowledge of Quality Systems

5. Environment systems and Lean Manufacturing

6. Process improvement leader.

7. Coaching and Leadership skills,

8. Good communication and negotiation skill.

9. Understanding of engineering techniques and engine principle.

10. Fluent English/Mandarin

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