宁波招聘

工作地点：郫县 综合保税区西区

要求具备海/空运进出口操作经验

Purpose of the position


1.Be the first contact window and act as escalation contact to the customer
2.Provide a pro-active and comprehensive service to the customer in all aspects of import and export freight forwarding services provided by Panalpina
3.Optimization of the processes according to the instructions and guidelines from the direct superior
4.Fulfillment of the transportation demand from the customer within the agreed boundaries in a cost efficient and optimal way on a local level but in the interest of the complete PA Group

Key Tasks
Operation: 80%
1. Responsible for all freight forwarding activities required by customer on site (air/sea/logistics)
2. Call forward coordination and service decision that meets the customer requirements and maximizes profit for Panalpina
3. Attend to all customers’ enquiries via the telephone, fax or email, and to respond timely and accurately to their queries
4. Make the booking with the Procurement & Consolidation/Gateway
5. Liaise with customer on local transport arrangements, warehouse staff for self delivery shipment and trucker for pick-up arrangement when required
6. Support the resp. Document Processing with the creation of forwarding documentation required by customer in accordance to compliance of all import/export regulations i.e. Certificate of Origin/ LC shipment etc. where applicable
7. Verification of the completeness and accuracy of all documents
8. Follow up for missing documents with origin station and/or the customer
9. Ensure all security requirements and procedures are met and adhered to
Operation (continued):
1. Follow-up on orders taken and advice/update customers on their shipment status and details immediately upon receiving shipment details.
2. Gain information from the customer regarding upcoming inbound shipments – communicate with Document Processing
3. Adhere to all customer specific SOPs and standard processes published in IMS
4. Communicate and resolve with the customer on exceptions and incidents – invoice, service, irregularities
5. Observe compliance over shippers/vendors in accordance with the standards of the customer.
6. Highlight or update any irregularities or problems to the superior and propose corrective action and measures
7. Promote, present and adhere to Panalpina’s professionalism and policies at all times
8. Backup of team members as required
9. Perform other duties as assigned

Administration: 20%
1. Create and maintain a cordial business relationship with customers, operations and sales staff through regular feedback sessions and communication
2. Update relevant internal/external application(s)
3. Attend customer introductory and ad hoc meetings at the request if required
4. Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
5. Prepare monthly reports as per customer’s requirements (if any)
6. Provide accurate customer reports on a timely basis

Function / Market & Industry Knowledge / Business Acumen / Process working
1. Excellent and thorough knowledge of freight forwarding (air/ocean)
2. Operational know-how (Customer Service and Document Processing)
3. Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines
4. Comprehensive understanding of PA systems functionality
5. know how in logistics

Skills & Competencies
Personality traits
1. Independent and pro-active working attitude (creative, self-motivating, etc.)
2. Communication & Interpersonal skills
3. System (Internal) focused
4. Able to work in a diverse environment and cultures
5. Cost awareness
6. Assertive and (stress)-resistant
7. Flexible working-hours (only exceptionally and if necessary)

Educational background / Work experience
1. Industry experience (3-5 years)

Language skills
1. Fluent in local language and English

Computer Literacy
1. Proficient in basic IT Tools (MS Office, etc.)

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！