宁波 [切换城市] 宁波招聘宁波客服及技术支持招聘宁波客服专员/助理(非技术)招聘

MCC Customer Service, MCC Transport, Maersk Line

马士基(中国)航运有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2012-08-03
  • 工作地点:青岛
  • 招聘人数:2
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

1. Job Overview

· Ensure that cargo opportunities are pursued with second to none service provided.

· Timely update sales of customer requirements as well as business opportunities.

· Daily monitor booking status and timely update sales to drive for volumes.

· Closely follow up with customer need and certain service related cases, minimize service failure with timely problem solving.

· Sell product under tariff or tier to capture each business opportunity over phone call, recommend sales for visit or joint visit base on customer business truth.

· Play an active role to ensure maximization of commercial/organizational synergies with the Maersk Line organization i.e. during client handover.

· Share accountability to fill up the ships by profitable cargo.

· Fully hands on customer service related system developments..

· All E-commerce related stuffs.

· Timely followup and clear Outstandings



2. Key Responsibilities

· Ensure product changes as well as equipment availability are timely communicated to customers .

· Assist customer with shipment related problems for smooth cargo release.

· Ensure co-ordination with sales on case studies to work out best and tailor maker service to certain customers.

· Exercise due diligence in all matters

· Ensure that all activities which fall under NORTH CHINA MCCCUS related to responsible customers are carried out satisfactorily.

· Clearly communicate with customers on each single requirement, build up communication channel between customer service and customers for all service related issues, make sure "go to person" is reachable by customer whenever.

· Closely follow up on freight collection and ensure no outstanding within credit days.

· Work carefully and cautiously to avoid potential risk and claims.

Administration and Finance

· Ensure freight is collected in line with the established credit requirements and agreements. Monitor customer adherence to agreed commitments, terms and conditions including outstanding freight.



Skills Required



· Strong business, customer and Intra-Asia market understanding

· Result oriented

· Efficient English communication

· Problem solving skills

· Known and recognized for living APMM values

公司介绍

The A.P. Moller-Maersk Group in the world

The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.

In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.

The A.P.Moller-Maersk Group in North Asia Region

In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.

We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.

Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.

The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.

The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals


Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com

联系方式