GSC Customer Service Project Member
马士基（中国）航运有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-20
- 工作地点：青岛
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
Initial on-job training will be in Qingdao, working location is Chengdu.
GSC Customer Service Project Member (客服文员)
职位职能: 客服主管(非技术) 行政专员/助理
职位描述:
Position: GSC Customer Service Project Member (客服文员)
Job Description(工作描述）:
1. Read and reply to correspondence within SLA’s as defined for the specific communication channel.
负责处理与回复客人及公司内部的邮件，按照公司要求与客人进行沟通。
2. Conduct Vessel Reconciliation & Manifest process as per process design.
负责航运数据分析与整理，处理海关舱单发送。
3. Facilitate completion of documentation process
负责航运文件流程。
4. Handle DGD and REEF cargo shipments as per manuals, guidelines and policies.
按照特殊货物处理流程的要求，处理系统录入与单证整理。
5. System Workflow attendance and reply within timeframe
在规定的时间内，处理与回复公司单证流程管理中的咨询。
6. Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
与分公司客服部合作，共同跟进客户的需求，维护公司客户。
7. Deliver customer experience as outline by CENCS
提高客户满意度。
Position Specifications(职位要求）:
1. Education and Experience（学历和经验要求）:
University or college graduate, or bearing similar professional qualification in the same or related field.
大专以上毕业，或有相关的物流、客户服务的专业资格证书。
Minimum 1 years relevant experience in the customer service field.
至少1年以上客服工作经验。
2. Skills Required（技能要求）:
Good communication skills required.
良好的沟通能力。
Language: English required, verbal and written.
英语读写能力强；
Must have computer experience: Excel, Word, and Power Point.
熟练操作各种办公软件，如MS软件等；
Ability to work under pressure,
能承担工作压力，
Detail oriented; Ability to perform processes as per pre-defined design；
关注细节；有能力执行工作要求；
Strong Service Mindset；
强烈的客户服务意识；
Team player
团队协作；
Attitude for excellence.
追求卓越的态度.
GSC Customer Service Project Member (客服文员)
职位职能: 客服主管(非技术) 行政专员/助理
职位描述:
Position: GSC Customer Service Project Member (客服文员)
Job Description(工作描述）:
1. Read and reply to correspondence within SLA’s as defined for the specific communication channel.
负责处理与回复客人及公司内部的邮件，按照公司要求与客人进行沟通。
2. Conduct Vessel Reconciliation & Manifest process as per process design.
负责航运数据分析与整理，处理海关舱单发送。
3. Facilitate completion of documentation process
负责航运文件流程。
4. Handle DGD and REEF cargo shipments as per manuals, guidelines and policies.
按照特殊货物处理流程的要求，处理系统录入与单证整理。
5. System Workflow attendance and reply within timeframe
在规定的时间内，处理与回复公司单证流程管理中的咨询。
6. Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
与分公司客服部合作，共同跟进客户的需求，维护公司客户。
7. Deliver customer experience as outline by CENCS
提高客户满意度。
Position Specifications(职位要求）:
1. Education and Experience（学历和经验要求）:
University or college graduate, or bearing similar professional qualification in the same or related field.
大专以上毕业，或有相关的物流、客户服务的专业资格证书。
Minimum 1 years relevant experience in the customer service field.
至少1年以上客服工作经验。
2. Skills Required（技能要求）:
Good communication skills required.
良好的沟通能力。
Language: English required, verbal and written.
英语读写能力强；
Must have computer experience: Excel, Word, and Power Point.
熟练操作各种办公软件，如MS软件等；
Ability to work under pressure,
能承担工作压力，
Detail oriented; Ability to perform processes as per pre-defined design；
关注细节；有能力执行工作要求；
Strong Service Mindset；
强烈的客户服务意识；
Team player
团队协作；
Attitude for excellence.
追求卓越的态度.
公司介绍
The A.P. Moller-Maersk Group in the world
The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.
In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.
The A.P.Moller-Maersk Group in North Asia Region
In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.
We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.
Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.
The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.
The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals
Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com
The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.
In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.
The A.P.Moller-Maersk Group in North Asia Region
In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.
We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.
Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.
The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.
The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals
Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com