宁波 [切换城市] 宁波招聘宁波客服及技术支持招聘宁波客服专员/助理(非技术)招聘

宁波客服单证 CSD & Counter (宁波分公司)

赫伯罗特船务(中国)有限公司 Hapag-Lloyd (China) Shipping Ltd.

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2014-05-30
  • 工作地点:宁波
  • 招聘人数:若干
  • 工作经验:二年以上
  • 学历要求:大专
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Tasks

· Assigns rate of exchange
Verifying that customer is in good credit standing and sending bills of lading through the Accounting department to confirm accuracy
· Ensures that vessels do not sail over and under booked, re-routing of shipments when necessary
· MTD create
o AMS/ACI relevance check/ MTD details definition/ Captain’s care MTD creation
· Freight details check
o Revenue definition/ Payer/collector assignment/ Finalize revenues
· Issues Vessel Certificates to the customers
· MTD distribution
o SWB upload/ MTD print/ Sign OBL/ MTD release
· Making sure that Export Customs references are submitted in a timely manner for cargo sailing out of the country
· Preparing and delivering documents to customers and government/customs agencies regarding overseas export shipments
· Monitors workflow to assure that documents are completed and released within the specified timeframes to ensure smooth delivery of cargo
· Running of vessel schedule reports for missing cargo, providing customers with cargo status updates
· Coordinate arrangements with the customer and Operations team should cargo or documentation miss the vessel cutoff date
· Creates and issues invoices for prepaid charges as necessary (Invoice creation/ print/ Invoice distribution)
· Issues Process Exception Advises (PEA’s) for any breakdown in process
· Lending assistance in the resolution and correction of brokerage disputes in conjunction with the Sales and Account Payable department.


Qualifications and Technical Job Requirements:

Education: Bachelor’s degree or equivalent a plus
· Minimum 2 years of experience in the Maritime Industry or the equivalent combination of education and experience preferred.
· Effective communicator, fluent in English and Mandarin, both verbal and written
· Ability to work independently
· Positive and pleasant attitude, a team-player
· Willing to work under high pressure
· Uses questioning to identify the specific problems and related information. · · Logically determines approach to solving the immediate problem. Identifies parties that need to be involved in tracing shipments and issues. Makes appropriate contacts and works out a reasonable solution.
· Understand what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available.
· Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.

公司介绍

德国赫伯罗特股份公司是目前世界前五大船公司之一,赫伯罗特船务(中国)有限公司是德国赫伯罗特集团在中国的独资机构,致力于全球化的集装箱服务,在100多个国家拥有500家分支机构。主要从事国际集装箱远洋运输服务。现因业务发展需要,诚聘所述人员。
符合所述条件之应聘者,请将本人的中、英文简历,身份证、学历证书复印件、薪资要求及近期近照一张寄往:赫伯罗特船务(中国)有限公司人事部
上海市虹口区四川北路1350号利通广场8楼 200080
电子信箱:HRSHA@hlag.com

联系方式

  • Email:HRSHA@hlag.com
  • 公司地址:地址:span虹口区四川北路1350号利通广场8楼