Customer Service Representative, MCC Ningbo
马士基（中国）航运有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2014-05-30
- 工作地点：宁波
- 招聘人数：1
- 学历要求：本科
- 职位月薪：面议
- 职位类别：物流专员/助理
职位描述
Key Responsibilities :
· Understand/Implement APMM and MCC vision and value
· Ensure good customer service attitude towards customers including but not limited to: patience/politeness/smile/warm tone/professional behaviors
· Explore and develop opportunities of business without confinement of the targets which set out in your KPIs.(Key Performance Indicators)
· Ensure active and optimal cooperation with other CUS team members to provide second-to-none service to our customers
· Smoothen and optimize coordination with other departments in shanghai, notable with sghops and sghfin and vessel agent as well
· Ensure rules and regulation in force including local policies are duly complied with
· Discover and communicate potential business with sales and always be ready for assistance
· Knowledge share and communication with PREMCC teams on industry developments, including strength and weakness of our competitors.
· Ensure good communication and cooperation with doc center so as to maintain the accuracy data quality, including internal and external data transfer,
· Ensure booking confirmation is released efficiently, provide patient and “willing to help” working attitude towards customers, build up positive customer service image on behalf of MCC CUS.
· Enhance efficiency of import cargo release through timely freight collection and notification, focus on import handling, take up C-T-C dialogues with origins for CIF business, notice FOB business opportunity and timely involve sales.
· In addition to daily handling, should build up structured import developing with influence to origin countries and IASLIN teams for product design to best balance export deployments, create more credits by import to support export.
· Have ownership on customers, serve customers together with sales to develop volumes.
· Good management on counter parts, enhance communication with booking agents and vessel agents.
· Handling doc amendment per customers request
· Various certificate (shortshipment etc.) issuance
· Follow up with webi report for error clearance
· Edi import manifest submit and follow up
· Maintain customer database by communication with doc center and customer
· Follow up with arrival notice which fail to reach to customer
· Cod handling
· Refund handling
· Monitor data quality of doc center
· Purse all longstanding containers, monitor equipment turnover by regular report
· Pursue all import freight outstanding collections and get them cleared soon
· Response incoming mails regarding export and import in SGH
· Claim handling per request from customer
· Attend to phone enquiry from customer
Position Specification:
· Live the company values
· Uprightness & integrity
· Good command of both written and spoken English as well as pc skills
· Good communication skill
· Winning mentality
· Understand/Implement APMM and MCC vision and value
· Ensure good customer service attitude towards customers including but not limited to: patience/politeness/smile/warm tone/professional behaviors
· Explore and develop opportunities of business without confinement of the targets which set out in your KPIs.(Key Performance Indicators)
· Ensure active and optimal cooperation with other CUS team members to provide second-to-none service to our customers
· Smoothen and optimize coordination with other departments in shanghai, notable with sghops and sghfin and vessel agent as well
· Ensure rules and regulation in force including local policies are duly complied with
· Discover and communicate potential business with sales and always be ready for assistance
· Knowledge share and communication with PREMCC teams on industry developments, including strength and weakness of our competitors.
· Ensure good communication and cooperation with doc center so as to maintain the accuracy data quality, including internal and external data transfer,
· Ensure booking confirmation is released efficiently, provide patient and “willing to help” working attitude towards customers, build up positive customer service image on behalf of MCC CUS.
· Enhance efficiency of import cargo release through timely freight collection and notification, focus on import handling, take up C-T-C dialogues with origins for CIF business, notice FOB business opportunity and timely involve sales.
· In addition to daily handling, should build up structured import developing with influence to origin countries and IASLIN teams for product design to best balance export deployments, create more credits by import to support export.
· Have ownership on customers, serve customers together with sales to develop volumes.
· Good management on counter parts, enhance communication with booking agents and vessel agents.
· Handling doc amendment per customers request
· Various certificate (shortshipment etc.) issuance
· Follow up with webi report for error clearance
· Edi import manifest submit and follow up
· Maintain customer database by communication with doc center and customer
· Follow up with arrival notice which fail to reach to customer
· Cod handling
· Refund handling
· Monitor data quality of doc center
· Purse all longstanding containers, monitor equipment turnover by regular report
· Pursue all import freight outstanding collections and get them cleared soon
· Response incoming mails regarding export and import in SGH
· Claim handling per request from customer
· Attend to phone enquiry from customer
Position Specification:
· Live the company values
· Uprightness & integrity
· Good command of both written and spoken English as well as pc skills
· Good communication skill
· Winning mentality
公司介绍
The A.P. Moller-Maersk Group in the world
The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.
In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.
The A.P.Moller-Maersk Group in North Asia Region
In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.
We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.
Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.
The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.
The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals
Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com
The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.
In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.
The A.P.Moller-Maersk Group in North Asia Region
In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.
We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.
Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.
The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.
The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals
Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com