宁波招聘

Purpose of Position

Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.

Tasks

Import
1.To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
2.Prepare arrangement for clearance and delivery.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.

Export
1.To follow up on Routing / Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.
2.Execute bookings and delivery/pick-up arrangement.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.

General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.
2.Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping and clearance documents.
4.Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
5.Ensure correct physical file content before handover to Document Processing.
6.Calculate and register Estimated Gross Profit (EGP).
7.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
8.Update relevant internal/external application(s).
9.Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.
10.Carry out improvement / changes on procedures and systems as proposed by supervisors.
11.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
12.Feedback pre-claim details and status to customers.
13.To take up additional tasks as assigned.
14.Back up for other team members when necessary.

Authority to decide

1.Making decisions in view of IMS processes.
2.Taking actions in view of operational excellence.
3.Exception handling ONLY after consulting with Document Processing Supervisor.

Requirements & Skills

Functional requirements
1.Excellent and thorough knowledge of Air/ Sea Export and Air / Sea Import.
2.Operational know-how (Customer Service and Document Processing)
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
5.Proficient in basic IT Tools.

Personality trait
1.System (Internal) focused
2.Able to work in a diverse environment and cultures
3.Communication & Interpersonal skills

Work experience
1.Industry experience (1-3 years)
2.Language skills: Fluent in local language and English.
3.Good interpersonal and communication skills.
4.Ability to communicate effectively, both orally and in writing.

泛亚班拿集团是全球首屈一指的供应链解决方案供应商。集团将其核心业务——空运、海运和物流融合，以提供全球综合订制的门到门解决方案。凭借着丰富的市场经验和先进的网络系统，泛亚班拿根据客户的需求提供供应链管理服务。目前，泛亚班拿在全球70多个国家拥有500多间分公司及约16,000名员工，此外，还在其他90多个国家拥有合作伙伴，共同紧密合作营运着一个以泛亚班拿为核心的全球物流网络，随时随地提供最高质量的综合服务。

泛亚班拿中国，成立于1976年，总部位于上海。目前在全国（包括香港和澳门）拥有18间分公司以及超过1500名员工。
凭借丰富的集中采购和舱位管理资源，以及与领先的航空公司和船公司的战略合作伙伴关系，泛亚班拿中国能够将国际海空运输服务、综合的物流增值服务和供应链服务相结合，为您提供最佳解决方案。