宁波招聘

General Summary & Purpose:

Be responsible and execute the related processes, tools, procedures, metrics and Customer Care matters, in order to ensure a consistent & sustainable Customer Service Delivery according to standards set Corporately/Regionally.

Principal Duties and Responsibilities:

-Standardized:

1. Be familiar with the port regulation, have a solid knowledge about the booking restrictions and a good control of the booking documents - colleting and filing to guarantee a timely and precise acceptance of all the bookings;

2. Check and ensure the accuracy of the booking data and booking amendment information inputting into BDS;

3. Be responsible for the vessel routing and customer code application in the process of booking receipt

4. Make patient, precise and efficient responses to all booking enquiries from the customers via e-mails and phone calls.

5. Be responsible for the special issues proceeding - COV,COD(request before vessel departure),ROLL OVER Roll Roll, Special Equipment usage etc.

Job Specifications

Education: College degree or above

Experience: Above 1 years’ experience in shipping or forwarding industry

Language: Good command of written and spoken English and Mandarin

Computer Literacy: With PC knowledge (Excel, Word, etc)

Specialist Knowledge: shipping or forwarding industry

南美轮船（集团）公司成立于1872年，是一家总部设在智利的船运贸易企业，是目前南美洲最大的船运公司，也是世界是最古老的船公司之一。公司的航线服务遍布全球56 个国家，覆盖了南美、欧地、美加、中东和东南亚等地区，经营业务包括了集装箱船、散杂货轮、冷冻柜船、油船和滚装船等多种船舶的承运。公司的理念是致力于为客户提供最为完善、便捷和高效的服务，并确保客户的货物在世界上主要区域之间的安全运送。
南美轮船（中国）船务有限公司大中华区总部设在上海，下设有3个公司，1个物流公司，7个分公司和3个办事处，拥有超过500名员工。