VS Service Manager
飞利浦金科威(深圳)实业有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2013-12-17
- 工作地点:深圳
- 招聘人数:若干
- 工作经验:三年以上
- 学历要求:大专
- 职位类别:售前/售后技术支持经理
职位描述
Job Description
1. Improve customer satisfaction & service quality KPIs
2. Ensure CS sales, profit/loss (GM%), expense, AR meet AOP targets
3. Improve CSA penetration rate & CSA success rate
4. Ensure timely and high quality external customer services in all service categories like Installation, PM, FCO, CM etc.
5. Cooperate and provide support to commercial team
6. Optimize manpower allocation & improve field productivity
7. Enhance people development/management & employee satisfaction
8. FSE job sheet and data integrity control
9. Spare Parts Control
10. Ensure EHS compliance
11. Other tasks assigned by team & company
Job Requirement
1. College, University Bachelor or above
2. Advanced Electronics Certificate or equivalent in electrical engineering
3. More than 3 years’ work experience on customer service in Healthcare industry
4. Technical background on Healthcare products
5. Strong communication skill and channel management skill
6. Clear and logical thinking
7. Ability to handle multi tasks
8. Good execution skill
9. Excellent English skill in reading, writing and speaking
10. Willing to take responsibility
11. Self-motivation and self-management
12. Willing to travel
公司介绍
基础医疗业务范围将覆盖所有飞利浦针对基础医疗市场设计的产品线,包括CT、X光机、核磁、超声、心电图机、监护仪、医院信息管理系统等系列产品。
飞利浦金科威(深圳)实业有限公司介绍
飞利浦金科威(深圳)实业有限公司原名深圳市金科威实业有限公司,成立于1995年,2008年6月加入荷兰皇家飞利浦电子公司,成为飞利浦旗下全资子公司, 2013年9月更名为飞利浦金科威(深圳)实业有限公司。