宁波招聘

Purpose & general responsibilities of the position:

· Service Delivery and customer care oriented service
· Space prospect and capacity management
· Account receivable
· Communication and cooperation
· New system or project roll out
· New business opportunities
· Training
· E-commerce
· System Security

Specific responsibilities of the position:

· Service delivery and customer care oriented service
o Truly understand our clients and their business.
o Nurture a service culture. Drive realization of the MCC service vision ‘To position APMM as a Significant and Profitable player in the Intra Asian market’.
o Maintain good relationship with regular clients.
o Attend incoming phone calls in the 3rd rings.
o Answer client inquiry in positive attitude and constructive manner. Provide solutions to clients’ problems.
o Transfer the inquiry to the team leader if it cannot be answered at the level.
o Attend email timely. Reply inquires or requests within 24hours(working date).
o Timely communicate with clients and client ower/sales per separated SOP should there be a rolling or change of vessel.

· Accurately prospect and capacity management
o Adhere to capacity SOP.
o Weekly dialog with clients to update space needs.
o Timely report downfall if any.
o Raise idea for capacity SOP improvement.

· Account receivable
o Push for BL pick up within 7 days.
o Follow up account receivable and ensure 100% freight collection

· Communication and cooperation
o Ensure that communication with external parties in a professional manner.
o Always strive toward productivity improvements, rationalization, innovation and team spirit. Likewise provide defect-free service meeting our customers and internal requirements the first time, every time.
o Conduct your work in a constructive and positive manner at all times
o Cooperate with other team member and other dept on cross department issues to work out solutions

· New system or project Roll out
o Be active in coordinating of responsible projects or system.
o Active participate in facilitating system roll-out.
o Willing to take the challenge as new system implementation.
o Proactively provide feedback on improvement of systems/tools.

· Others
o Make suggestions for improvement in all matters within your area of responsibility.
o Be prepared to take on ad-hoc task/project as required.
o Give proper handover to your back-up colleagues in case of your traveling, annual leave or illness to make sure continuing daily business handling
o Customer service Scorecard achievement

Learning opportunities in the position:
· Cooperation and development
· Customer service technical know-how
· Customer relationship management
· Streamline customer service procedure
· Understand client’s requirement and their business
· Space utilize and Capacity management
· Inter-department synergy
· New business opportunity exploring

Specific requirements for the position:
· Commit to company vision and mission. Live up with company value.
· Good communication and good problem solving skill
· Extensive shipping knowledge
· Efficiency and skill of problem handling, actively assist staff in solving daily problem and contact relevant party for assistance if needed
· Understand client’s requirement
· Customer service experience
· Positive attitude

The A.P. Moller-Maersk Group in the world

The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.

In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.

The A.P.Moller-Maersk Group in North Asia Region

In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.

We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.

Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.

The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.

The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals


Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com