宁波招聘

职位标签:英语客服
职位职能:电子商务
职位描述:电子商务英语客服经理 Customer Service Manager UK
岗位职责
Your Responsibilities

1、用英语与客户进行电话、邮件、聊天；

2、为我们英国客户提供查询、运输及包裹快递咨询；

3、处理产品零件的更换、换货及维修；

4、处理客户的具体要求及投诉；

5、协助客户完成订购流程；

6、回答特定产品的客户要求。
1、Customer service via phone, e-mail and chat in English ；
2、Support of our UK customers from offer enquiry, shipping, and parcel delivery ；
3、Processing requests for replacement parts, exchanges, or repairs ；
4、Handling specific customer requests & complaints ；
5、Assisting customers with the ordering processes；

6、Answering product-specific customer enquires。

任职要求

Your Qualifications

1、英语专业毕业；

2、具有流利的英语读写能力；

3、了解我们的产品同时对电子商务行业感兴趣；

4、熟练应用办公软件；

5、具有一定的客户支持及客户咨询方面工作经验；

6、具有优秀的客户服务沟通技巧及书写能力。

1、Successfully completed education with a major in English
2、Excellent knowledge of the english language (spoken and written)

3、Internet affinity as well as an interest in our product range and in new developments in the area of e-commerce
4、Competent in working with all common office-programs
5、Experienced in customer support and customer advisory service
6、Excellent customer service oriented communication skills, as well as style of writing

我们提供
What we are offering:
1: 根据业绩,提供年底双薪
2: 午餐补贴
3: 根据业绩 ,每年提供工资涨幅
4: 五险一金
5: 提供免费水果, 咖啡, 饮料
6: 德式标准的工作环境
7: 对于优秀员工,提供到德国总公司的培训机会

1: 13 month performance based salary
2: Monthly lunch allowance
3: Annual salary increases each year, performance based
4: Full Insurance and housing fund
5: Extras available, free of charge, fruit and water
6: German style work environment
7: Training program in German office for skilled employees


请上传中, 英文双语格式简历以及期望年薪, 或发到招聘信箱
邮箱：dandan.chai@jago-ag.de
Please upload your application and salary expectation in both, Mandarin and English

德国JAGO股份有限公司成立于2005年,是欧洲最大的电子零售商之一。公司的总部位于德国南部的工商业及金融中心 - 斯图加特。在哥延根周边， 公司拥有众多的大型的仓储中心。经过几年的持续发展，目前， JAGO 在全德的员工人数超过了150人， 分别隶属于国际采购， 市场销售，大宗商品交易以及物流等部门。 我们的商品被销售到全欧洲各个国家。 基于企业成功以及持续的发展， 中国采购已经成为发展中不可或缺的重要组成部分。 所以， 公司决定成立中国JAGO – 宁波雅购贸易有限公司， 它位于宁波南部新兴商务区， 占地 2,300m2 。
“我们的员工是我们最大的财富”公司本着以人为本的原则，充分发挥员工的潜能。对员工提供优厚待遇及良好的工作环境， 设备以及广泛的发展前景，并对优秀员工提供出国培训的机会。

来加入我们的团队吧！

Our company was founded in 2005. The headquarters of JAGO AG Germany is located in Stuttgart - a famous industrial and commercial area in the south of Germany. Our many warehouses are located in central Germany, in the areas surrounding Goettingen. Over the years we have experienced impressive growth. JAGO AG has now more than 150 employees all over Germany. Our diverse departments include: international procurement, marketing, commercial trade, and logistics. Our products are sold all over Europe.Based on our continued success, China procurement plays special and important role. We have recently opened a 2,300m2 office in China, located in Ningbo's south business zone.
''Our employees are highly important.'' We provide one of the best workspaces, equipment, opportunities, and a chance for skille demployees to be trained at our headquarters in Germany.

Come and join our team!