宁波招聘

岗位职责
Your Responsibilities

1、用英语/法语/ 德语/西班牙语/意大利语与客户进行电话、邮件、聊天；
2、为我们英国法语/ 德语/西班牙语/意大利语客户提供查询、运输及包裹快递咨询；
3、处理产品零件的 更换、换货及维修；
4、处理客户的具体 要求及投诉；
5、协助客户完成订 购流程；
6、回答特定产品的 客户要求。

1、Customer service via phone, e-mail and chat in English / French / German / Spanish / Italian ；
2、Support of our UK/FR/GE/SP/IT customers from offer enquiry, shipping, and parcel delivery ；
3、Processing requests for replacement parts, exchanges, or repairs ；
4、Handling specific customer requests & complaints ；
5、Assisting customers with the ordering processes；
6、Answering product-specific customer enquires。

任职要求
Your Qualifications

1、英语/法语/ 德语/西班牙语/意大利语专业毕业；
2、具有流利的英语法语/ 德语/西班牙语/意大利语读写能力；
3、了解我们的产品 同时对电子商务行业感兴趣；
4、熟练应用办公软 件；
5、具有一定的客户 支持及客户咨询方面工作经验；
6、具有优秀的客户 服务沟通技巧及书写能力。

1、 Successfully completed education with a major in English / French / German / Spanish / Italian
2、 Excellent knowledge of the English / French / German / Spanish / Italian language (spoken and written)
3、 Internet affinity as well as an interest in our product range and in new developments in the area of e-commerce
4、 Competent in working with all common office-programs
5、 Experienced in customer support and customer advisory service
6、 Excellent customer service oriented communication skills, as well as style of writing



我们提供
What we are offering:
1: 根据业绩,提供年底双薪
2: 午餐补贴
3: 根据业绩 ,每年提供工 资涨幅
4: 五险一金
5: 提供免费水果, 咖啡, 饮料
6: 德式标准的工作环境
7: 对于优秀员工,提供到德国 总公司的培训机会

1: 13 month performance based salary
2: Monthly lunch allowance
3: Annual salary increases each year, performance based
4: Full Insurance and housing fund
5: Extras available, free of charge, fruit and water
6: German style work environment
7: Training program in German office for skilled employees

宁波市外企网球俱乐部