(CPS-EE-CRM)大客户经理 (Speak German)
Bureau Veritas 必维国际检验集团
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:检测,认证 建筑/建材/工程
职位信息
- 发布日期:2013-10-14
- 工作地点:上海-闵行区
- 招聘人数:1
- 工作经验:二年以上
- 学历要求:本科
- 语言要求:英语熟练
德语精通 - 职位类别:客户关系经理/主管
职位描述
Duties & Responsibilities:
Client relationship
- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients
- Contact the clients to know the test or inspection orders for certain period to give an idea of workload to other teams
- Contact the clients to know their feedback of our services (technical questions, services, prices, complaints…)
- Collect market information and to monitor the clients’ orientation
- Prepare client year tender, forecast and project status analysis
- Extend business from all channels
- Bridge the relationship between sales and CRM
- Good relationship with client from all positions
- Manage the relation between technical team and clients
- Receive and reply the test inquiry from different kinds of clients (local or overseas)
- Collect test information from clients and arrange offer preparation
- Collect technical information from test supervisors and/or experts to prepare the offers
- Provide all needed data to coordination team to prepare the simple offers
- Issue the test offers
- Provide test offer to clients and get clients’ confirmation and/or payment
- Match in BISTRA the incoming samples and offers when applicable
- Contact clients for test samples and documents
- Review the clients contract conditions before transferring to test team
- Issue from BISTRA the cover sheets for testing folders
- Create the paper folders for test team
- Provide the history of the folders to technical team
- Record in BISTRA the fees for subcontracted tests
- Keep the clients informed of the test result and work closely with the test team to prepare the regular test status follow up for clients
- Develop the business with their clients
- Receive and reply the inspection inquiry from different kinds of clients (local or overseas)
- Collect inspection application from clients and arrange offer preparation
- Provide inspection offer to clients and get clients’ confirmation and/or payment
- Coordinate on the inspection schedule according to the client’s expectation and adjust with client if necessary
- Communicate the relevant problems that inspectors meets during inspection to clients and get relevant instruction or confirmation
- Keep the clients informed of the inspection result and work closely with the test team to prepare the regular inspection status follow up for clients
- Participate to client’s meeting
- Support the management to prepare weekly forecast of the test and inspection activity
- Send invoices regularly to clients
- Support Financial team to collect payment
- Attend to exhibition fairs, if needed
- Follow the internal quality system of LCIE China
- Adhere to BV CPS quality requirements
Skills and Requirements:
- Good presentation skills as well as communication and organization.
- Good sense of information collecting; make sales plan and implement.
- Proficiency in office software and English.
- Adaptable to different cultures
- Possess good knowledge of sales, e/e testing criteria, the industry as well as the company's product & service.
- Clearly understand the company's branding & marketing mix.
- Customer focused, Energetic and willing to work overtime.
- Proactive and flexible; willingness to travel extensively;
- Keen for new experience, responsibility & accountability.
- Able to get on with others & be a team-player.
Working Location:上海市闵行区颛桥镇光中路368号
Interested parties please send your C.V. with SALARY EXPECTATION to nancy.meng@cn.bureauveritas.com
Client relationship
- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients
- Contact the clients to know the test or inspection orders for certain period to give an idea of workload to other teams
- Contact the clients to know their feedback of our services (technical questions, services, prices, complaints…)
- Collect market information and to monitor the clients’ orientation
- Prepare client year tender, forecast and project status analysis
- Extend business from all channels
- Bridge the relationship between sales and CRM
- Good relationship with client from all positions
- Manage the relation between technical team and clients
- Receive and reply the test inquiry from different kinds of clients (local or overseas)
- Collect test information from clients and arrange offer preparation
- Collect technical information from test supervisors and/or experts to prepare the offers
- Provide all needed data to coordination team to prepare the simple offers
- Issue the test offers
- Provide test offer to clients and get clients’ confirmation and/or payment
- Match in BISTRA the incoming samples and offers when applicable
- Contact clients for test samples and documents
- Review the clients contract conditions before transferring to test team
- Issue from BISTRA the cover sheets for testing folders
- Create the paper folders for test team
- Provide the history of the folders to technical team
- Record in BISTRA the fees for subcontracted tests
- Keep the clients informed of the test result and work closely with the test team to prepare the regular test status follow up for clients
- Develop the business with their clients
- Receive and reply the inspection inquiry from different kinds of clients (local or overseas)
- Collect inspection application from clients and arrange offer preparation
- Provide inspection offer to clients and get clients’ confirmation and/or payment
- Coordinate on the inspection schedule according to the client’s expectation and adjust with client if necessary
- Communicate the relevant problems that inspectors meets during inspection to clients and get relevant instruction or confirmation
- Keep the clients informed of the inspection result and work closely with the test team to prepare the regular inspection status follow up for clients
- Participate to client’s meeting
- Support the management to prepare weekly forecast of the test and inspection activity
- Send invoices regularly to clients
- Support Financial team to collect payment
- Attend to exhibition fairs, if needed
- Follow the internal quality system of LCIE China
- Adhere to BV CPS quality requirements
Skills and Requirements:
- Good presentation skills as well as communication and organization.
- Good sense of information collecting; make sales plan and implement.
- Proficiency in office software and English.
- Adaptable to different cultures
- Possess good knowledge of sales, e/e testing criteria, the industry as well as the company's product & service.
- Clearly understand the company's branding & marketing mix.
- Customer focused, Energetic and willing to work overtime.
- Proactive and flexible; willingness to travel extensively;
- Keen for new experience, responsibility & accountability.
- Able to get on with others & be a team-player.
Working Location:上海市闵行区颛桥镇光中路368号
Interested parties please send your C.V. with SALARY EXPECTATION to nancy.meng@cn.bureauveritas.com
公司介绍
Bureau Veritas 必维国际检验集团
--2009 Top100 Best HRM Company
--2009 Top 7 Best HR Management Strategy
(with Shell, AXA-minmetal Assurance, IBM, Neusoft, Vanke, Parker and ABB )
Founded in 1828, Bureau Veritas is a world leading conformity assessment and certification services provider in the fields of quality, health, safety, environment (QHSE) and social responsibility specialised in the inspection, analysis, audit, and certification of products, infrastructure (buildings, industrial sites, equipment, ships, etc.) and management systems in relation to regulatory or voluntary frameworks.
Bureau Veritas is present in 140 countries through a network of over 900 offices and laboratories. It has more than 40,000 employees and a client base of more than 370,000 companies.
In China, Bureau Veritas has over 4,500 employees and serves more than 7,000 clients from 55 offices and laboratories in nearly 40 locations. And its business operations are under 4 business divisions:
Marine,
Industry & Facilities,
Consumer Products Services,
Government Services & International Trade.
The Marine Division provides expertise services in ship classification and related services such as certification, training and consultancy. The services cover the entire ship's life cycle, from design stage through to the surveys of vessels in operation, and their decommissioning. By partnering with our clients, we bring value to ship-owners, shipbuilders, shipyards, equipment manufacturers, insurers, brokers and Flag States.
The Industry & Facilities Division serves more than 2,000 clients with a large scope of services such as certification, inspection, construction project management, and technical consulting.For example we inspected the turbines and generators for the Three Gorges Dam project, we certify off-shore and on-shore oil & gas facilities for CNOOC, we control construction quality for Air Bus, we audit and deliver ISO 14000 certification for all Sony sites across the world, we carry out Risk Based Inspection for more than 30 refineries of SINOPEC and CNPC.
The Consumer Products Services Division provides independent, impartial and professional services to our clients. Our services are organized by product lines: Testing and Inspection for Toys and Hard lines; Testing and Inspection for Textile products; Certification, Testing and Inspection for Electrical and Electronic Products (LCIE); Social Accountability Audit & Factory Assessment.
The Government Services & International Trade division specialized in trade facilitation, import valuation and inspection of goods, in order to provide our clients with an effective safety and quality control, as well as compliance with trade regulations.
** For more company information, please visit: www.bureauveritas.cn
** For more vacancies, please visit: http://cn.dimension.jobsdb.com/career/Default.asp?PID=10&AC=BuVtCN&EC=BV&GC=&LID=1&CNB28552187681198
To cope with our rapid business growth in China, we are looking for motivated high caliber talents to join us.
We will not only offer you with competitive remuneration package but also with good career development opportunities
--2009 Top100 Best HRM Company
--2009 Top 7 Best HR Management Strategy
(with Shell, AXA-minmetal Assurance, IBM, Neusoft, Vanke, Parker and ABB )
Founded in 1828, Bureau Veritas is a world leading conformity assessment and certification services provider in the fields of quality, health, safety, environment (QHSE) and social responsibility specialised in the inspection, analysis, audit, and certification of products, infrastructure (buildings, industrial sites, equipment, ships, etc.) and management systems in relation to regulatory or voluntary frameworks.
Bureau Veritas is present in 140 countries through a network of over 900 offices and laboratories. It has more than 40,000 employees and a client base of more than 370,000 companies.
In China, Bureau Veritas has over 4,500 employees and serves more than 7,000 clients from 55 offices and laboratories in nearly 40 locations. And its business operations are under 4 business divisions:
Marine,
Industry & Facilities,
Consumer Products Services,
Government Services & International Trade.
The Marine Division provides expertise services in ship classification and related services such as certification, training and consultancy. The services cover the entire ship's life cycle, from design stage through to the surveys of vessels in operation, and their decommissioning. By partnering with our clients, we bring value to ship-owners, shipbuilders, shipyards, equipment manufacturers, insurers, brokers and Flag States.
The Industry & Facilities Division serves more than 2,000 clients with a large scope of services such as certification, inspection, construction project management, and technical consulting.For example we inspected the turbines and generators for the Three Gorges Dam project, we certify off-shore and on-shore oil & gas facilities for CNOOC, we control construction quality for Air Bus, we audit and deliver ISO 14000 certification for all Sony sites across the world, we carry out Risk Based Inspection for more than 30 refineries of SINOPEC and CNPC.
The Consumer Products Services Division provides independent, impartial and professional services to our clients. Our services are organized by product lines: Testing and Inspection for Toys and Hard lines; Testing and Inspection for Textile products; Certification, Testing and Inspection for Electrical and Electronic Products (LCIE); Social Accountability Audit & Factory Assessment.
The Government Services & International Trade division specialized in trade facilitation, import valuation and inspection of goods, in order to provide our clients with an effective safety and quality control, as well as compliance with trade regulations.
** For more company information, please visit: www.bureauveritas.cn
** For more vacancies, please visit: http://cn.dimension.jobsdb.com/career/Default.asp?PID=10&AC=BuVtCN&EC=BV&GC=&LID=1&CNB28552187681198
To cope with our rapid business growth in China, we are looking for motivated high caliber talents to join us.
We will not only offer you with competitive remuneration package but also with good career development opportunities
联系方式
- Email:nina.zhang@cn.bureauveritas.com
- 公司地址:上班地址:浙江省温州市瓯海区慈凤西路30号(国智9号创意园区)