宁波 [切换城市] 宁波招聘宁波客服及技术支持招聘宁波售前/售后技术支持经理招聘

Technical Support Manager

海格曼商贸(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:批发/零售  贸易/进出口

职位信息

  • 发布日期:2012-08-23
  • 工作地点:上海-闸北区
  • 招聘人数:1
  • 工作经验:八年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持经理  

职位描述

Key Accountabilities

Team Management

Manage and lead a team of cross regional pre/after sales service specialists.
Continuously assess and develop the teams expertise through training programs, both internally and externally with manufacturers.
Ensure team members have all required certifications and service licenses for related applications.
Monitor and control team's activities via weekly and monthly customer reporting.

Training and Development

Ensure close collaboration with Area Sales Offices in determining training needs of related sales staff.
Review technical/product capabilities of related sales staff via online/offline product assessments and/or tests.
Design, develop and implement structured quarterly training plans for related Area Sales Offices.
Support and/or guide technical staff for specific customer training seminars

Customer Service

Establish, together with Area Sales Office's, key customers where special and/or dedicated technical support is required.
Review technical staff's competence and service attitude towards all identified key customers through random customer visits
Ensure all opportunities are explored in identifying billable services to select customers.
Assist and advise Area Sales Office's with large multi product category tendering projects.
Ensure all technical staff are service and solution orientated with the customer at the center of all decisions.

Adhere to the following

Company policies and procedures
Quality Management System

Housekeeping and hazard reporting

Fulfill training requirements

Maintain product and market knowledge

Other tasks /projects as assigned by management


Experience / Background

7~10 years experience in a Power and Automation technical capacity
Possess a strong aptitude and/or proven track record in managing a technical and/or support functions
Proven ability to communicate/converse at all levels within the organization
Have a solid background in Low Voltage, Medium Voltage and/or automation and control background
Commercially minded with a strong understanding of all related products and services offered.
Ability to make decisions and/or influence decision makers
University Degree in Electrical Engineer or above 10 years related experience; or equivalent combination of education and experience.

公司介绍

Hagemeyer China

Hagemeyer is a leading distributor of products and services focusing on Business-to-Business markets in electrical supplies and safety products.

We provide customers with access to one of the broadest supplier base in the Chinese distribution industry making Hagemeyer a one-stop supplier for electrical, automation and safety products.

Hagemeyer’s strength lies in the ability to provide local and international customers with value-added services including technical support for electrical and automation installations, technical safety services, inventory management, and integrated supply enabling them to improve their own customer service and increase their efficiency and competitiveness.

Hagemeyer China today is headquartered in Shanghai and consists of associates working in Hagemeyer Commerce and Trade (Shanghai) Co., Ltd. and Beijing Hagemeyer Fengruite Electrical Trading Co., Ltd and in their respective subsidiaries and divisions.

The associates of Hagemeyer China set us apart from our competition. They’ve made Hagemeyer China one of the leading distributors in China today. Our high standards ensure that our professionals are always on the cutting edge of industry, product, and systems expertise.

You can learn more about Hagemeyer China at www.hagemeyercn.com and send your detail CV to recruitment@hagemeyercn.com

海格曼中国是电气行业领先的B2B分销服务公司,业务涵盖电气和自动化产品及服务,并全面覆盖华东和北京地区。

在中国的分销行业中,我们以最全面的产品和供应商范围,成为客户单一的电气自动化产品供应渠道。

海格曼的优势在于我们能与本土客户建立良好的合作伙伴关系,充分理解客户的需求并依此提供包含电气和自动化安装技术支持,配套安装服务,库存管理和集成供应解决方案在内的增值服务,使客户在提高工作效率和市场竞争力的同时来提升自身的服务水平。

我们的迅速发展和扩张,并寻求行业的专业人士加入我们的优秀团队,这是推动我们成为分销行业发展最快的公司的原动力。

更多信息请游览我们的官网www.hagemeyercn.com,简历请投递至recruitment@hagemeyercn.com。

联系方式

  • 公司网站:http://www.hagemeyercn.com
  • Email:recruitment@hagemeyercn.com
  • 公司地址:共和路169号8-9楼
  • 邮政编码:200070
  • 联系人:人力资源部
  • 传真:(021)61002599
  • 电话:(021)61002500