监督主任兼销售行政
上海科岚文化传播有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-12-24
- 工作地点：上海-闸北区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 职位类别：销售行政经理/主管
职位描述
JOB DESCRIPTION 职位描述
To provide feedback from assessment of sales and non sales calls
反馈电话质量评估
Report findings back to MD
并向MD汇报
Agree compliance v quality issues with management team
执行管理团队关于电话质量的决策
Monitor fixed percentage of calls and investigate anomolies
监督一定比例的电话记录
Complaint investigation
调查投诉
能够收集到销售过程中各种数据，分类统计
Collect all kinds of the data during the sales and do the statistics
完成各项数据分析，制定报表和图表
Analysis the data and make the report ad chart
熟练的excl表格操作和格式使用
Familiar with the excel
Responsibilities 职责
Report any incident of fraud immediately to MD
及时向MD汇报问题
Provide compliance report to MD 向MD提交监督成果报表
daily 每天
weekly 每周
monthly每月
quarterly 每季度
Work with Team leaders to report findings back to sales agents
向销售主管反馈销售情况
Provide feedback to correct poor practice 纠正不恰当的行为
Listen to calls and review against CRM notes/contracts/pipeline
监督电话并检阅CRM备注，合同和销售预测情况
Spot check on specific areas of operation - at the instruction of MD
按MD指示定点抽查区域的操作情况
Audit fixed percentage of sales 审查一定比例的订单
Work with CS to investigate complaints or miss selling- compile information and present to CS manager for action
与客服一同调查客户投诉，找出解决方案
Skills 技能要求
Analytical approach to problem solving 发现和解决问题的能力
Reporting skills 汇报技巧
Communication skills 沟通技巧
Ability to work on own initiative 能独立完成任务
Head for detail 注重细节
Ability to differentiate between deliberate act to mislead or fraud and accidental error
能够区分错误类型
Experience of telesales environment 有电话销售行业的经验
To provide feedback from assessment of sales and non sales calls
反馈电话质量评估
Report findings back to MD
并向MD汇报
Agree compliance v quality issues with management team
执行管理团队关于电话质量的决策
Monitor fixed percentage of calls and investigate anomolies
监督一定比例的电话记录
Complaint investigation
调查投诉
能够收集到销售过程中各种数据，分类统计
Collect all kinds of the data during the sales and do the statistics
完成各项数据分析，制定报表和图表
Analysis the data and make the report ad chart
熟练的excl表格操作和格式使用
Familiar with the excel
Responsibilities 职责
Report any incident of fraud immediately to MD
及时向MD汇报问题
Provide compliance report to MD 向MD提交监督成果报表
daily 每天
weekly 每周
monthly每月
quarterly 每季度
Work with Team leaders to report findings back to sales agents
向销售主管反馈销售情况
Provide feedback to correct poor practice 纠正不恰当的行为
Listen to calls and review against CRM notes/contracts/pipeline
监督电话并检阅CRM备注，合同和销售预测情况
Spot check on specific areas of operation - at the instruction of MD
按MD指示定点抽查区域的操作情况
Audit fixed percentage of sales 审查一定比例的订单
Work with CS to investigate complaints or miss selling- compile information and present to CS manager for action
与客服一同调查客户投诉，找出解决方案
Skills 技能要求
Analytical approach to problem solving 发现和解决问题的能力
Reporting skills 汇报技巧
Communication skills 沟通技巧
Ability to work on own initiative 能独立完成任务
Head for detail 注重细节
Ability to differentiate between deliberate act to mislead or fraud and accidental error
能够区分错误类型
Experience of telesales environment 有电话销售行业的经验
公司介绍
Saongroup.com是一家爱尔兰独资的企业。我们在中国之外还在爱尔兰，苏格兰，印度，加勒比海地区，卢森堡，南非和美国提供领先的网络服务。
Saongroup.com有超过12年为它客户提供网络服务的先进经验。集团是一个由本地专业和经过高度训练的团队组成的网络，每个团队高度专注于专门的地区，城市和省份。
Saongroup.com有超过12年为它客户提供网络服务的先进经验。集团是一个由本地专业和经过高度训练的团队组成的网络，每个团队高度专注于专门的地区，城市和省份。