宁波招聘

Position: Application Support Manager, IT Services

Reference: 180939

Closing Date: 09 November 2019

Contract Status: Full-time

Vacancy: 1

Salary & Benefits: RMB 220,894 to RMB 275,428 per annum before all deductions, depending on qualifications and experience

Working Location: Ningbo

Job Outline:

The successful candidate will be responsible for the management of Application Support Team to support various business systems in a complex and higher education environment. Essential is the ability to manage the use and ongoing development of the University’s business systems, support business change, manage the training and support for academic and administrative staff, and lead the Application Support Team to ensure that IT Services is developed in alignment with relevant strategic plans.

Qualifications

Essential

• Bachelor or above in Computer Science or information technology, related discipline;

• Candidates MUST have a good grasp of English, have excellent interpersonal skills, and are passionate about improving the IT landscape and consolidating across the University;

• Proven ability to understand and interpret Business and Administrative processes;

• A good grasp of IT techniques and principles to liaise knowledgably with academic, professional and technical staff;

• Business analyst skill;

• Ability to manage changing priorities/multiple business requirements at any one time;

• Excellent integrative thinking to draw links between multiple problems and options and develop cohesive solutions;

• Ability to influence, persuade and effectively communicate at all levels of the university;

• Exceptional verbal & communication skills;

• Demonstrable business requirements analysis skills;

• Experience of managing and developing corporate applications;

• 3+ years of relevant management experience in IT management;

• Demonstrable experience of managing the project life cycle for software implementation, upgrade and integration;

• Experience of working across organisational boundaries;

• Experience of dealing with complex and specialist technical issues;

• Committed positive and proactive approach to customer care;

• Willingness to work flexibly and to provide some out of hours support;

• Ability to work under own initiative and as a member of a team;

• Good organisational skills;

• Ability to communicate effectively with staff and students, with a positive approach to customer care;

• Must be able and prepared to work under pressure.

Desirable

• Master degree;

• Excellent interpersonal skills and awareness of the culture of high education institution;

• Support and management of a hybrid cloud application;

• Be creative and talk about a wide variety of complex issues;

• Relevant certifications (e.g. ITIL);

• Experience of working in a large Higher Education establishment;

• Experience of different system integration;

• Experience of business process management platform (BPM) or Office Automation (OA) system;

• Experience with Oracle PeopleSoft or other ERP systems is a plus;

• Experience with data warehouse, big data analysis and Business Intelligence (BI).

Main Duties and Responsibilities

• Provide leadership and day to day management for Application Support Team within IT Service;

• Supervise and support the development of team members;

• Ensure the work of the team is carried out and performed to the highest standard, taking corrective action as required;

• Manage Application Support Team to provide support of all business/research applications, systems and project, including Finance, HR, Assets, Procurement, BPM etc;

• Review, analyse and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies;

• Provide training for Staff and students of using business and research applications and systems;

• Be responsible for the further development and customization for the existing system and application, highlight any discrepancies or improvements that might be made to existing services or documentation;

• Provide big data analysis and business intelligence for managed system;

• Suggest new / changes to services in response to customer feedback;

• Work with other IT teams, agree Service Level Agreements (SLAs) and implement good practical process to ensure consistent, quality service delivery;

• Communicate and liaise with academic, administration unites and third party suppliers, to provide advice and support for customers wanting to use both computing system and applications;

• Work as project member for the development of business system and research programme, and responsible for the service transition and ongoing support;

• Contribute as a member of the IT service management team to the overall direction and alignment of the IT strategy. Continue to “fill the gaps” in terms of support of Strategic initiatives;

• Develop own skills and professional capability in line with the needs of the service;

• Some out of hours on-call support will be required;

• Participate in training and staff development schemes as trainer or trainee as appropriate;

• Maintain appropriate professional development, expertise and awareness;

• Undertake other tasks and responsibilities as may reasonably be required.

This job description may be subject to revision following discussion with the person appointed and forms part of the contract of employment.

宁波诺丁汉大学创建于2004年，是经中国教育部批准，由英国诺丁汉大学与浙江万里学院合作创办，在中国设立的***家引进世界一流大学优质教学资源、具有独立法人资格和独立校区的中外合作大学。根据泰晤士高等教育以及上海交通大学公布的权威排行榜，诺丁汉大学位列世界高校百强。

学校位于宁波市高教园区，占地面积887亩，建筑面积20万余平方米。目前在校生7800余人，教职员工800余人，来自于世界上70多个国家和地区。学校为员工提供国际化的工作环境，良好的薪资福利待遇和职业发展机会。

应聘须知

进行线上简历投递，所有信息和上传文件必须用英文填写，通过简历筛选者，将会由人力资源办公室以电话或电子邮件形式告知具体面试安排。